Senior Director, Programs

Senior Director, Programs

For nearly 30 years, Miller Center for Global Impact has been a leader in the global social enterprise movement. With an emphasis on climate resilience and women's economic power, we accelerate social entrepreneurship to end poverty and protect the planet, guided by the UN Sustainable Development Goals. Located at Santa Clara University, we fuse the entrepreneurial spirit of Silicon Valley with the university's heritage of social justice, community engagement, and global impact. Miller Center has served 1,500 social entrepreneurs based in over 100 countries that are impacting hundreds of millions of lives.

The Senior Director advances Miller Center's core operations of social enterprise training program delivery, developing the next generation of changemakers, post accelerator support, and support services (recruiting, selection, curriculum, mentorship, support, events, quality control). This position drives development of systems and processes that increase efficiency and quality of programs and impact including; target market, selection criteria, partnerships, prototypes and innovations, positioning. As a member of the Center Leadership Team (CLT) reporting directly to the Executive Director this position supports organizational health, organizational alignment, strategic planning, stakeholder events (advisory board meetings, staff meetings, leadership forums, etc.)

Members of historically underserved and underrepresented groups are encouraged to apply. As part of the application process, please submit a cover letter describing your interest in working at Miller Center and why you believe you're a great candidate for this role. Finalists for the position may be asked to do a presentation to the Miller Center staff.

Program Development and Leadership (35%)

1. Directs all resources associated with the successful design and delivery of Miller Center accelerator and post-accelerator programs, including leadership of programmatic annual work plan and budget and monthly review for all programmatic work.

2. Oversees and directs management of over 300 executives who serve as volunteer mentors for Miller Center programs.

3. Drives Miller Center processes (application, pre-work, Online, In-Residence, etc.) to create program efficiencies that enable the team to train more social entrepreneurs each year.

4. Drives Miller Center processes that enable the team to support social entrepreneurs in increasing their funding and impact goals

5. Leads Miller Center Staff, mentors, SCU faculty, and other content experts to ensure quality curriculum for Miller Center programs Designs and directs monitoring and evaluation strategies for Miller Center programs to support continuous improvement

Post-Training Support (10%)

1. Directs post-training support of social entrepreneur alumni including engagement, needs assessment, Key Performance Indicator monitoring, and investment raised

2. Monitors Net Promoter Score and referencability of Miller Center programs

Strategic Program Enhancements (25%)

1. Develops strategic mechanisms to capture and formalize tacit knowledge

2. Drives systematization and documentation of key processes and information across Miller Center's programs

3. Creates program roadmaps that link Miller Center programs to its strategy.

4. Works with other team leads to develop and implement cross functional innovations.

5. Ensures that the principles of diversity (race, gender, sexual orientation, e.g.), inclusion and social justice are woven throughout the Miller Center programs, processes, and services

People Management Tasks (20%)

1. Manage the onboarding process for new employees to enable them to maximize their productivity and develop a sense of belonging to the team.

2. Celebrate professionally (including birthdays, family milestones, relevant cultural and religious events) the accomplishments of your team members both personally and professionally.

3. Mentor (in-the-moment and through regular check-ins) for success on new assignments and, as needed, for performance improvement.

4. Conduct regular one-on-one conversations (at a minimum quarterly) with direct reports to discuss how they are feeling and to provide actionable feedback (both your own and what you solicit from coworkers) on current work and behaviors.

5. Learn, identify and understand needs around development opportunities for direct reports such as proposals, classes, conferences, short-term assignments, and stretch assignments. Follow-up with direct reports upon completion of these activities to provide feedback and spark learning and insights.

6. Listen to and understand desires on career development (i.e. the path to promotion) both inside and outside of Miller Center, manage and communicate policies around promotion opportunities.

7. Proactively manage performance of direct reports not meeting expectations and partner with Human Resources to take appropriate actions, including off boarding.

Key Relationship Management (10%)

1. Ensures coordinated strategies to provide post-program services to alumni social enterprises

2. Works with the Systems and Operations team to design and implement monitoring and evaluation strategies for Miller Center programs to support continuous improvement, tacit knowledge capture and sharing, and in achieving efficiencies

3. Oversees engagement of SCU and external resources to support acceleration of social enterprises (e.g., Frugal Innovation Hub, Entrepreneur's Law Clinic; pro bono legal support)

4. Develops criteria and ensures pipeline of investment-ready social enterprises for the impact investing ecosystem

5. Participates in business development and fundraising discussions and allocates resources to inform proposals and effective stewardship

6. Builds high-level relationships with potential funders of Miller Center; partner institutions; network partners; and Advisory Board members, including SCU Trustees.

Minimal Qualifications :

• Bachelor's degree and MBA or equivalent experience
• At least 10 years in program operations and delivery
• Experience in a senior operating position within the social enterprise sector
• Experience managing multiple stakeholder groups within an organization

Qualifications Assumed from Requisite Prior Experience :

Desired Qualifications :

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.