AI SOLUTIONS ARCHITECT
Must be a true Solutions Architect....they will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch
Per the Manager - See below
Our team brainstormed on this but feel a list of questions may not help. We are looking for solution architects who work end to end in the process starting with the direct interaction with the business customers to understand the business needs and work with all areas / stakeholders to define a solution to meet the needs. Lots of candidates are lack of the direct interaction with the business customers, instead, they work with technical customers with technical requirements on technical solution such as cloud migration, data migration etc. .
AI Solutions Architect JD
Three major programs in scope :
Guided Personal Service (GPS) program A large solution Scaled Agile framework-based (SAFE) program consisting of 3+ agile release trains. Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 of a multi-year journey to expand support for additional lines of business in support of our business team's mission. We are currently focused on integrating Medicaid into GPS.
Member Experience (MX) A single Agile Release Train SAFE program with the goal of increasing the satisfaction and decreasing friction of Aetna's members through timely digital communications, enhanced digital experience and data / analytics.
Your Aetna Virtual Assistant (YAVA) / Live Chat A hybrid / SAFE program with the objective of delivering a world class voice / chat self service capability replacing our heritage IVR's with Conversational AI.
Required Skills :
Desired Skills
Basic Solution Architect responsibilities
Receive epic / feature assignments and general direction from train architect.
Partner with Product Owner, BA and Development technical leads to refine / understand requirements.
Partner with Solution Domain Lead architects (if necessary) to seek guidance or vet solutions impacting other domains.
Collaborate with integration architect to deliver solution artifacts (sketch, ppt, etc.)
Continuously attain and refine business and systems subject matter expertise.
Leverage architecture patterns for the solution. Create them if covering new ground.
Present solution sketches to various stakeholders (SS architect team, Infrastructure SMEs, business, etc.) for review and feedback.
Primary technologies
API-first centric enterprise moving to an AI-first centric enterprise
Azure cloud (compute), GCP (big data), some AWS (digital experience)
Salesforce Service Cloud for user experience (GPS and some MX)
Solution Architect • United States