Lead Technician-Cash Operations

Lead Technician-Cash Operations

Salary : $35,258.00 - $41,480.00 Annually Job Type : FT Nonexempt Salaried Staff Location : 800 W University Parkway, Orem Division : VP Finance and Auxiliary Services

At Utah Valley University, this Lead Cashiering position in the Bursar Office offers the opportunity to play a key role in supporting the financial operations that serve our students and campus community. Working closely with the Cash Operations Supervisor, you will contribute to the accuracy, efficiency, and compliance of daily operations while also providing direct support to student accounts. Standard work hours are 8 : 00 am to 5 : 00 pm, ensuring consistency and work-life balance. In this role, you will take on leadership responsibilities by supervising staff, identifying training needs, and developing sessions to strengthen team performance. You'll also manage customer and departmental inquiries, maintain the Cashier web pages, and step into supervisory duties when needed. This position is ideal for individuals who enjoy problem-solving, improving processes, and collaborating with others. UVU offers a supportive, student-centered environment where you can develop your leadership skills and grow your career in higher education.

Summary Of Responsibilities

Provides direct supervision of the cashiering team on a day-to-day basis; monitors / oversees their work; directs employees in providing problem resolution to customers. Assists in monitoring revenue departments, incoming mail, and dropbox payments. Works to ensure accurate and timely completion of financial transactions and deposit functions for the campus. Performs confidential administrative duties requiring knowledge of policies / procedures of both assigned and work-related areas. Handles monies with precision and accuracy, evaluates and reconciles student accounts, drafts correspondence, and obtains factual information. Provides administrative / secretarial support such as answering telephones, replying to emails, preparing student account summaries, assisting students and customers, and resolving and / or referring a range of administrative problems and inquiries. Handles and interprets departmental inquiries. Interacts effectively with students, departments, and third-party customers with integrity, confidentiality, and a commitment to excellent customer service. Processes payments received via mail, wire transfer, and card daily.

Under dual control, responsible for opening and / or closing the office and securing the vault and its contents each day. Under dual control, counts, records, and balances the currency and coin in the vault as required by policy. Balances the cash box daily. Coordinates the preparation and submission of internal and external reports. Works the window during high-volume periods. Handles complex student problems and inquiries. Performs routine analysis and calculations in the processing of data.

Identifies training needs within the department; develops and conducts applicable training sessions which meet those needs. Develops, maintains, and updates the Cashier training / procedures manual in addition to updating databases, files, records, and / or other documents. Assists in completing card payment refunds when necessary. Performs other duties and tasks as assigned.

Qualifications / Licenses / Certifications

Graduation from high school or equivalent (GED) and two years of related experience; OR an associate degree; OR an equivalent combination of education and experience totaling two years.

Preferred Qualifications : Graduation from an accredited institution with an Associate's degree plus two years of experience related to the summary of duties; OR any combination of education and experience related to the summar of duties totaling four years.

Knowledge / Skills / Abilities

Knowledge : Knowledge of general office practices and procedures. Knowledge of basic accounting, cash control / security, and record-keeping processes.

Skills : Skills in the use of computers and computer applications, including proficient use of the Microsoft Office Suite. Web design and HTML a plus. Skills in listening, identifying, and responding to the customer's needs to achieve and maintain excellent customer service. Must possess strong supervisory / leadership skills.

Abilities : Ability to adapt to a fast-paced environment and perform required tasks with precision and accuracy; must be detail-oriented; must be able to prioritize and successfully manage multiple tasks and responsibilities. Ability to communicate effectively with a diverse student, staff, departmental, and community population. Ability to work well under pressure, handle conflict in a professional manner and think clearly / maintain composure in volatile and stressful situations. Ability to maintain a positive attitude and foster a culture of strong teamwork, communication, and accountability. Ability to operate standard office equipment such as computer, photocopier, fax machine, scanner and calculator. Ability to compose and edit written materials. Ability to gather data, compile information, and prepare reports. Ability to perform a variety of administrative duties with minimum supervision.