Director of Incident & Risk Management

Director Of Incident & Risk Management

The Director of Incident and Risk Management provides enterprise leadership for the organization's incident response and risk-mitigation framework across all service lines and states. This role oversees intake, triage, investigation, documentation, and resolution of critical incidentsincluding hotline reports, allegations of abuse, neglect, and exploitation (ANE), and other critical incidentsto ensure compliance with state regulations and company policy. The Director leads and develops investigation teams, strengthens processes and systems, conducts high-risk investigations, analyzes trends, and partners cross-functionally to implement corrective and preventive actions that promote a culture of safety, transparency, and continuous improvement.

Duties And Responsibilities :

• Lead enterprise incident-management lifecycle (intake ? triage ? investigation ? corrective actions ? closure) aligned to state regulations, waiver / payor requirements, and company policy. Maintain and update policies and SOPs for incident reporting, ANE prevention, evidence handling, documentation standards, and record retention.
• Define and implement risk tiers, escalation thresholds, and severity scoring;
• Establish metrics and dashboards for timeliness, quality, and outcomes.
• Lead an Incident Review Committee / Panel; ensure quorum, documentation, and timely follow-through.
• Maintain an enterprise regulatory reference for reportable events, required notifications, and timelines.
• Align the program with Just Culture principles and integrate with the enterprise risk register.

Investigations Oversight

Review internal hotline and local ANE investigations. Offer clear written feedback and supportive coaching to local investigation and leadership teams.

Training And Capability Building

Systems, Data, And Reporting

Compliance And External Interface

Risk Prevention And Continuous Improvement

Other

Supervisory Responsibilities :

This position may lead, coach, and develop an enterprise investigations team (direct and / or dotted-line) and provide oversight to regional and local investigators and external resources as needed.

Minimum Qualifications :

Physical Demands And Work Environment :

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories : race, creed, color, national origin, nationality, ancestry, age, sex / gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening :