Assistant Manager I

Branch Loan Officer

Position Purpose : Assist the Branch Manager with supervising / coaching branch employees and other duties as assigned, including but not limited to, all loan and operational functions within the branch. Assists with security measures which include opening and closing the branch as needed. Ensures all necessary documentation has been sufficiently completed. Support the Branch Manager with business development and membership growth efforts and activities. Supportive of the credit union's sales culture to meet member needs.

Essential Job Functions :

• Loans : Conduct, record, and analyze consumer and real estate loans. Approve, deny, or recommend loan decisions as outlined by the Underwriting guidelines of the credit union. Disburse loans funded at the branch. Seek a satisfactory answer that benefits both the member and the credit union guidelines.
• Account / Member Maintenance : Provide assistance and troubleshooting with all credit union services to members including maintaining all documentation associated with products and services as well as the assurance that all appropriate documentation is scanned regularly. Maintain knowledge of all IRA products and services offered by business services. Assist members with their accounts over the telephone, drive through and face to face with a clear understanding of credit union policies and procedures and adhere to such guidelines.
• Supervisory & Staff Development : Assist Manager in developing employees professionally through effective coaching and training. Perform, maintain, and observe assumed duties including performance management, coaching, training, cross-training, staff relations, quality, scheduling, staffing, quantity, workflow management, inventory, positive / professional image and keep supervisors informed, and continue CU goals. As needed performs disciplinary actions and assists in recruiting new employees. Assist in supervising branch employees, as directed by Branch Manager. Responsible for opening and closing the branch as assigned. Take an active role in reviewing the training schedule, checklists, assessments, and test in conjunction with the Training Department to ensure the success of the branch employees. Meet with the Branch Manager and / or employee as needed for training follow-ups and proactively communicate success and challenges with Branch Manager and training department as applicable.
• Sales Coaching : Assist the Branch Manager in developing individual sales goals for staff which are in accordance with RCCU corporate goals. Help to conduct monthly sales coaching with staff, effectively utilizing CEL skills and measurable techniques. Accurately track and report individual sales performance and identify action plans for improvement. Sales efforts may include, but are not limited to, referrals, buyouts, Sales and Service mystery shops, and outbound service calls.
• Business Development : Works with Branch Manager to grow the branch membership base. Support Marketing efforts and maintain ongoing communication with Community Engagement personnel.
• Compliance : Observe policies and procedures and make recommendations for improvements. Assure employee adherence to internal controls to ensure compliance with credit union goals, objectives, policies, procedures, and applicable laws and regulations. Knowledgeable with the following compliance requirements : Teller and vault security procedures, regulations for deposit accounts and loans, safe deposit boxes, etc.
• Employee Assistance : Assist branch employees with all dual control procedures.