Service Desk Level 2 Analyst

Service Desk Level 2 AnalystNOVA22

• Phoenix, AZ 85086
• Salary : $24 - $25 per hour
• Full time ContractRequisition Id : #8236Please be advised of the location. It is North Phoenix. Position Overview : Responsibilities :
• Systems administrator responsible for tracking changes and additions to the web help desk ticketing system
• Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts
• Responsible for shipping and disposal of end of life assets to the warehouse
• Password and access request for new hire email and initial setups
• PC refresh tracking and implementation
• HQ Communications / AV assistance in multiple conf rooms
• Customer Support for both internal and external Customers.
• Knowledge of Google, Microsoft, Adobe systems. Required Skills :
• 2+ years of IT Experience as a Service Desk Analyst Education :
• At least an associate's degree Preferred Skills :
• Ticketing experience
• Google Suite / Google Workspace Experience
• Microsoft office suite experience
• Adobe Experience
• End of life (EOL) assets (IT asset management)

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