Vendor Performance Manager - CES

Job Opportunity At Public Service Electric & Gas Co.

Public Service Electric & Gas Co. (PSEG) is one of the country's largest energy companies, with a vision of powering a future where people use less energy, and it's cleaner, safer, and delivered more reliably than ever. PSEG is deeply connected to the communities it serves, with more than 13,000 employees working together to support customers and make a difference every day. Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company along with a supportive, friendly work environment where your contributions are valued. PSEG offers flexible work options depending on the role.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being : medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.

Job Summary

CES has over 25 implementation contractors / vendors engaged in meeting the corporate objectives for two BPU approved programs (Energy Efficiency and Electric Vehicle); these contracts have an annual spend over $630 mil (vast majority is considered investment, which the Company earns on. Currently, expectations / monitoring / performance management is overseen by over 7 separate teams. This position becomes the centralized point for control. The Vendor Performance Manager is responsible for the development of contracting strategy and the performance of the services by the Service Providers. Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation, and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA's), and proactively manage service delivery in alignment with the performance expectations of the organization. Key areas of this role will include Contracted Deliverable Administration, Performance Management, Issue Management, Service Level Management, Governance, Relationship Management, Invoice Management.

Job Responsibilities

• Management & Administration of Contracted Deliverables : Manage contract deliverables and administrative requirements. Including lead for contracting strategy, design, and execution for all post BPU approved settlements / decisions (EE and EV).
• Performance Management : Manages the aggregate performance metrics reported at the management and Executive Committees. Including safety and customer performance metrics.
• Issue Management : Act as point of escalation for contracted service level related issues that arise at the service delivery level.
• Service Level Management : Manages contracted service delivery against agreed service levels.
• Governance & Relationship Management : Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making.
• Invoicing / Financial Management : Managing review and validation of invoicing with supplier, stakeholders.
• Lead and develop direct and indirect reporting personnel.

Job Specific Qualifications

Bachelor's degree with at least 5 years of relevant work experience. In lieu of a bachelor's degree, at least 7 years of relevant work experience + leadership, contract management, vendor management experience + valid US drivers License + Microsoft Suite.

Desired : Energy Efficiency experience.

Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are : (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list (https : / / corporate.pseg.com / - / media / PSEG / Corporate / Careers / Careers At PSEG / AppendixAtoPart810_Title10) not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident / accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana / cannabis products recreationally and medically, the use of these products is prohibited for employees in federally regulated roles.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.