Director of Rooms

Director Of Rooms

The Director of Rooms at Cambria Hotel Downtown Austin is responsible for overseeing all operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Reservations. This role ensures the highest level of guest satisfaction, operational efficiency, and team performance, aligning with brand standards and the hotel's objectives.

Operational Oversight : Manage daily operations of Front Office, Housekeeping, and Guest Services to ensure smooth and efficient workflow.

Guest Experience : Ensure team members consistently exceed guest expectations at every touchpoint.

Team Leadership & Development : Recruit, train, mentor, and motivate staff; conduct performance evaluations; support professional growth.

Budget & Financial Management : Oversee room revenue, budgeting, forecasting, and cost control initiatives.

Standards & Compliance : Maintain Cambria and safety standards, including cleanliness, maintenance, and security protocols.

Collaboration : Work closely with all hotel departments to maximize operational efficiency and guest satisfaction.

Reporting : Provide regular updates to the General Manager on departmental performance, occupancy, revenue, and guest feedback.

Preferred 57+ years' experience in Rooms Division management in a full-service hotel environment.

Strong leadership, communication, and interpersonal skills.

Proven ability to manage multiple departments, budgets, and operational priorities.

Knowledge of hotel management systems (PMS), Microsoft Office Suite, and reporting tools.

Commitment to delivering exceptional guest service and fostering a positive team culture.

Leadership & Team Building

Operational Excellence

Guest Service Orientation

Financial & Budget Management

Problem Solving & Decision Making

Communication & Interpersonal Skills

Adaptability & Creativity

$65,000 - $85,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.