Consumer Lending Product Mgr

While we are considering candidates from both coasts, only one role will be filled.

• Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members.

For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.

At Partners, our people are the heart of everything we do.

We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.

Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.

Here, you’ll find more than just a job.

You’ll discover a culture where you can grow your career, find balance, and make a difference.

And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.

Join us—and experience what it means to truly love what you do.

The Consumer Lending Product Manager is responsible for driving the execution, growth, and performance of the organization’s Consumer Lending portfolio, with a strong focus on Auto Loans, Personal Loans, and related lending products.

The role will also provide oversight and strategic direction for the credit and debit card portfolio, ensuring alignment with the broader consumer lending strategy.

This individual will play a critical role in developing lending products that meet member needs, optimizing pricing and product features, and identifying opportunities for product innovation.

Acting as a cross-departmental facilitator, the Product Manager will partner with internal stakeholders and external vendors to deliver lending solutions that enhance member experience and strengthen the credit union’s market position.

Essential Responsibilities :

• Card Portfolio Oversight : Provide strategic direction and oversight of credit and debit card programs, ensuring they support the overall consumer lending strategy.
• Manage product enhancements, vendor relationships, and compliance requirements while monitoring card portfolio performance.

Manage Consumer Lending Portfolio :

• Lead the development, enhancement, and lifecycle management of consumer loan products (Auto Loans, Personal Loans, and other consumer credit solutions).
• Establish pricing strategies, analyze performance, identify opportunities for new products or features, and ensure competitiveness in the marketplace.

Consumer Lending Strategy & Execution :

• Collaborate with leadership to define and execute the consumer lending roadmap.
• Conduct market and peer analysis, provide input on promotional campaigns, and track portfolio performance against benchmarks.
• Deliver actionable insights to improve member experience and portfolio profitability.

Cross-Departmental Leadership & Vendor Management :

• Serve as liaison with internal departments and third-party partners to ensure seamless delivery of lending products and services.
• Maintain strong sponsor and vendor relationships through influence, knowledge, and collaboration.

Own the relationship with Visa Brand, CO-OP and PULSE; ensuring the relationship is proactively managed and not reacting – includes coordinating and attending regular meetings with key Vendors, auditing invoices, attending annual conferences as needed Foster relationships with and directly manage third party providers that assist PFCU in delivering best in class plastic card solutions and experiences for our Members, ensuring frictionless Member service / experiences, relevancy, accuracy and responsiveness Additional Responsibilities :

• Foster and Mange Key Relationships with outside vendors, Auto Advisors, Autoland, Velera.
• Act as Bi-coastal representative for annual Credit Union Car Sale Remain agile and able to look for opportunity in the market to grow our credit unions market position.

KNOWLEDGE & SKILLS Minimum Education Required to Perform Job :

• Bachelor’s Degree Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire : 5 to 7 years Other Training, Technical Skills, or Knowledge Required : Knowledge of the financial services industry In-depth knowledge of card payment industry Broad consumer lending background and knowledge industry Other Measurable Abilities Required : Sets high standard and well-defined, realistic goals for one’s self; displays a high level of effort and commitment towards completing assignments in a timely manner, works with minimal supervision; is motivated to achieve.
• Strong understanding of financial products and services, digital transformation and emerging technologies preferred.
• Excellent communication skills to navigate a matrixed organization, tell compelling stories with ease to senior executives, and inspire teams about things that should exist that don’t exist yet.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness checks work to ensure completeness and accuracy.
• Excellent planning, interpersonal, influencing, and problem-solving skills are required.
• Proven knowledge of retail banking, specifically credit unions.
• In-depth knowledge of PIN networks.
• Knowledge of credit, debit, ATM functions; Visa and other non-Visa networks.
• Ability to speak effectively before groups of Members, employees and senior management.
• Ability to perform root cause analysis.
• Knowledge of project management methodologies.
• Is committed to developing professionally, attends professional conferences, focuses on best practices, values cutting-edge practices and approaches; takes advantage of a variety of learning activities, introduces newly gained knowledge and skills on the job.
• Possesses, acquires, and maintains the technical / professional expertise required to do the job effectively and to create client / customer solutions.

Technical / professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance.

SCOPE OF JOB Typical Interactions :

• This role will interact with PFCU Executives and be a contributing member of our ALCO committee presenting on our Credit and Debit Card portfolio performance as well as our broader PFCU Consumer Lending products.
• This role will act as a liaison between our retail teams and leader across all of our properties and will be the contact person for escalations across our consumer lending platform.

Physical Demands & Environmental / Working Conditions :

• This position is performed primarily in a traditional office or bank / credit union setting, with no expected adverse environmental conditions.

This position requires the ability to :

• move self in different positions to accomplish tasks in various environments including tight and confined spaces remain in a stationary position, often standing or sitting for prolonged periods adjust or move objects up to 15 pounds in all directions perform repeat motions that may include the wrists, hands, and / or fingers use primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together verbally communicate to convey detailed or important instructions or ideas accurately, loudly, or quickly hear average or normal conversations and receive ordinary information prepare or inspect documents or products, assess the accuracy, neatness, and thoroughness of assigned work, or operate office machinery through average, ordinary, visual acuity.
• Disclaimer The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this role.
• It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• The hiring range for this position in Florida is $76,800 to $115,200 per year and in California is $86,800 to $130,200.
• The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.
• A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.
• Powered by JazzHR