Patient Registration Clerk

Job Description

Job Description

JOB TITLE : Patient Registration Clerk

FLSA : Non-Exempt

REPORTS TO : Health Center Director

INTRODUCTION

Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and directs all phone calls, maintains a professional and confidential working environment. The Patient Registration Clerk assists trained staff where needed and use of initiative, sound judgment and communication skills to enable efficient and effective use of the clinic and its resources.

MAJOR DUTIES / ESSENTIAL FUNCTIONS

• Controls the flow of patients in and out of the clinic.
• Performs necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information.
• Serves as both a receptionist and liaison between patients, teammates, and staff.
• Reviews all client related forms for accuracy and completeness of information, assisting the client where necessary.
• Maintains a clean, organized, and safe working environment.
• Maintains files and / or client database.
• Schedules appointments, records information, and effectively communicates appointment schedule to client.
• Measures key metrics important for advanced access.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

PHYSICAL EFFORT AND WORK ENVIRONMENT

DISTINGUISHING CHARACTERISTICS

Hours may include some evenings and / or Saturday work. While every effort is made to assign staff to one clinic site regularly, Unity may change the assigned clinic and / or site temporarily or permanently, depending upon the need.