Assistant Store Manager

Job Summary

As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development. In your role, you ensure sales and profit through your ability to leverage resources which results in teams who can provide first-class service to our customers. As a leader, you work collaboratively with the team inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy : talking about and selling fun and creative products and services.

An employee in this position can expect an hourly rate starting at $19.50.

What You Do

• Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of first-class service by the store team.
• Ensure a vibrant store through the execution of visual merchandising and replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer.
• Develop the team through engagement and coaching; work with them by providing feedback to assess and focus on individual strengths and recommend talent for development in the store.
• Partner and provide feedback to the SM on associate performance concerns, communicating examples for the creation of documentation as appropriate.
• Assess the store from the customer's perspective and use insight to seek and influence improvement with the SM.
• Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store's performance targets and coaching other store team leaders to develop MOD skills.
• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense and payroll).
• Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.
• Open and close the building, ensuring the safety of our employees and customers.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

Knowledge & Experience

Expected Behaviors

EEO Statement

As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and / or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.

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