Residential Leasing Administrator

Residential Leasing Administrator

Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success.

Job Description

Join the onsite team to support property management operations and resident services. Pay : $22 / hr. We're looking for you to use your detailed and informed understanding of the property, its amenities, and the surrounding areas to provide responsive, courteous, and thorough information to all prospective tenants, current residents, and property staff. In this role, you'll work in all aspects to promote a high quality of living for our community. You'll see new residents through their initial leasing process, as well as serve as the first point of contact with all incoming resident correspondence / communication with a high level of customer service. Your role will be to assist residents with package deliveries, move-in / out logistics, opening requests for service and following up to ensure satisfaction. We need your strong work ethic, customer service for our residents, personal motivation to consistently improve, and a good foundation in the organization, communication, and hospitable service.

Some of your responsibilities include :

• Point of contact / responsible party for administration of resident lease renewals, requests for transfers.
• Uphold quality standards by monitoring resident satisfaction surveys and online community reviews
• Assist as needed with purchase orders for the property
• Onsite point of contact for residents - provide timely, courteous, and thorough and accurate information in person, over the phone, and in written correspondence
• Being thorough and courteous; we need you to accurately assess the root cause of each resident inquiry and do your best to resolve any issues that arise
• Greet all prospects, visitors, and residents as they enter or call the office
• Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required

Above all, you will be responsible for staying in sync with the company's and the community's values, operating and safety policies and procedures and for adhering to federal, state and local laws pertaining to the operation of the community and Fair Housing.

Qualifications

Experience & Strengths you'll need :

Additional Information

At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals. When you join Morguard, you join a strong and committed team and will have access to :

Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Morguard participates in the E-Verify program to confirm eligibility to work in the United States.