Quality Team Lead

Job Title

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers. Ensures team members complete necessary specific work-related activities and assignments on time. Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels. Performs a quality audit of completed activities for each team member including the recording and tracking of results. Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report. Works with supervisor and / or manager in anticipating and / or identifying any existing problems with an individual team member's productivity / performance and also with the team as a whole with regard to workflow and productivity output. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. Performs other duties as assigned. High school diploma / GED. A thorough knowledge of specific area responsible for and applicable gov. Regs. At least 3 years business exp of which 2 years in a brokerage industry and / or customs brokerage working environment preferred. 1 Yr in a position of support and / or assistance in a team or indiv enviro w / proven leadership skills in which this position will oversee team members. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.