Director of Engineering Operations

Director Of Engineering Operations

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We're looking for a Director of Engineering Operations to scale and mature how our engineering organization plans, executes, measures, and continuously improves. You'll be the operational heartbeat for Engineeringowning programs, metrics, financials, vendor relationships, and cross-org changewhile serving as a trusted partner and force-multiplier to the SVP of Engineering.

As the Director of Engineering Operations you will :

• Own the coordination and facilitation of key standing forums : Tech Program Review, Post-Mortems, Technical Design Review Board, Engineering Culture Groupdrive clear agendas, crisp decisions, action tracking, and follow-through.
• Stand up net-new programs for patents, standards tracking, bug bounty, and open source :
• Patents : work with Product management to establish invention disclosure pipeline, IP review council cadence, outside counsel coordination, inventor recognition.
• Standards Tracking : maintain a registry of key industry technical protocols and standards, publish change notes and impact assessments as standards evolve, represent the company in working groups and engage in proposals / ratifications where strategic
• Bug bounty : scope, policy, responsible disclosures, intake / triage / runbooks, reward policy, and remediation SLAs.
• Open source : policy & license compliance, contribution / approval workflow, open source review board, software bill of materials and trusted software supply chain tracking.
• Ensure ongoing certification and compliance (e.g., HITRUST, SOC 2, HIPAA) : control ownership, evidence collection, audit readiness, corrective action tracking, and annual / continuous monitoring calendars.
• Partner with Product, Customer, and Engineering leaders to define engineering health dashboards and a common metrics glossary.
• Implement end-to-end reporting on DORA metrics, cycle time, defect escape rate, availability / SLOs, on-call health, and cost of service; ensure a single source of truth and instrument data quality.
• Drive monthly / quarterly reviews that use data to prioritize investments, remove bottlenecks, and improve reliability.
• Be the Engineering DRI for capitalization capture / process, R&D tax credits, and QI-related reporting / processes in partnership with Finance / Tax.
• Own engineering vendor lifecycle : selection, contracts, renewals, usage optimization, and Procurement liaison.
• Assist with workforce planning : headcount tracking, hiring plan alignment, and budget vs. actuals.
• Report on cloud spend; forecast infra / tooling budgets; implement tagging standards, chargebacks / showbacks, anomaly detection, and savings plans / commitments management.
• Lead intra-team and cross-functional communications : staff updates, program newsletters, release / incident comms, decision memos, and exec readouts.
• Plan and track cross-team initiatives (e.g., services ? monolith migrations, infra upgrades, AI adoption) : charters, roadmaps, milestones, dependency management, stakeholder mapping, and change-management plans.
• Represent the SVP of Engineering in key forums when needed; ensure continuity, executive presence, and timely follow-ups.
• Prepare briefing docs, pre-reads, and decision frameworks; drive agendas and outcomes for engineering offsites, exec syncs, and staff meetings.
• Build and mentor a high-performing EngOps / TPM function; define operating model, career ladders, hiring bar, and coaching rhythms.
• Foster a culture of learning, psychological safety, and crafted executionlevel up TPMs on operational excellence.

Success in this role looks like :

You should get in touch if :

Bonus points for :

Benefits Overview :

Additional Perks :

About Counterpart Health : In 2018, Clover Health set out to do something unprecedented : build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility.