Implementation Manager

JLL Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Requirements

This is a remote position. Candidates can be located anywhere in the U.S. and / or Canada.

Overall management of the client Transition project for clients. Use of the standard Transition tools to effectively manage a Transition and optimize client experiences. Management of a Transition plan to ensure it is in-line with agreed upon client expectations. Coordination of and collaboration with Workstream leads to identify key tasks to Transition (e.g., HR, Sourcing, JLLT, Finance, Commercial, Business Technology). Ensure all workstream leads actively participate during Transition and provide required information timely. Ensure the completion of all data templates. Clearly define and align Transition scope relative to contractual documents, escalating scope differences or change requests appropriately. Monitor the progress toward the implementation date and escalate as required to stay on schedule. Ensure an effective handover from Transition to the account team. Apply agreed upon key protocols for the project (communications, meetings etc.). Clarify and communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria. Constantly and proactively communicate to all Key Stakeholders throughout the Transition project. Ask probing questions to identify risk and, working with appropriate JLL Account, Platform, Workstream and client resources, develop timely mitigation plan. Lead Transition meetings and facilitate progress, issue, and risk identification. Support solutioning and yellow pads as required. Effectively monitor and manage the Transition budget. Participate in Client Presentations as required.

Partner with Success leader and workstream leads, 1-3 months post Go-live to perform account basics such as putting vendors under long form contracts, running invoices and variance reports, running dashboards with real data. Collaborate closely with other implementation Managers and PMO team to identify and implement industry-leading processes for transition and program management.

Key Performance Measures

Transition Scope : Ensure clarification of Transition scope before onset of project. Identify / escalate changes to agreed Transition scope so remains aligned with agreed schedule and budget. Transition Schedule : Ensure schedule for agreed scope and budget is delivered within time planned. Transition Budget : Control approach and scope so cost of Transition is within agreed Transition budget. Customer Satisfaction : Scores and comments reflect end-user satisfaction, and continuous improvement. Change Management : Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the change.

Capabilities

Leadership Skills : A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization. Strong cultural alignment : unwavering ethical standards; drives excellence and innately collaborative Strategic in nature, with a strong bias towards transformation and execution. Inspirational Leader stimulates action with a balanced leadership style of control and influence. Operates with a sense of urgency. Decisive - willing to take risks. Influencing and Teamwork : Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others. Project Management Skills : Knows how to effectively structure staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes. Analytical Skills : Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change. Character with high perseverance and resourcefulness required to keep driving and find ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach.

Experience & Qualifications

Bachelor's degree in business, finance, information technology, or related field. 10-15 years of experience with project management, continuous improvement and / or business partnering. IFM operational experience is strongly recommended. Change management certified, Prosci or LaMarsh preferred. Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals. Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement. Exceptional ability to solve problems and think analytically. Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly). Ability to work directly with key stakeholders to gather and interpret functional requirements. Insight and experience in working with subject matter experts in various service lines and support groups areas. Relationship building skills - able to influence others to generate desired results consistently. Proactive and self-directed in work habits Highly skilled in time management to facilitate involvement in multiple projects. Leadership qualities such as conflict / issue resolution skills.

Estimated compensation for this position : 120,000.00 - 130,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location : Remote -Boston, MA, Charlotte, NC, Chicago, IL, Denver, CO, Harrisburg, PA, New York, NY, Tallahassee, FL.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth : JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include : 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay.