Zip Co is hiring : Senior Partner, Creative Operations in New York

Overview We’re seeking a sharp, systems-oriented Senior Partner, Creative Operations to drive how creative work gets done at Zip. This is a critical role on the marketing team—focused on improving how cross-functional stakeholders engage with our designers and content producers, ensuring nothing slips through the cracks, and shaping how we use tools (including AI) to scale creative impact. You’ll build the connective tissue between the creative team and cross-functional teams through process, tooling, prioritization, and compliance excellence—ensuring creative assets land on time, with clarity and compliance. This is a high-impact, highly collaborative role for someone who thrives in dynamic environments, excels at getting cross-functional alignment, and loves making workflows hum.

Responsibilities

Own and evolve the intake process for all creative requests across the business

Partner directly with cross-functional teams to align on priority, timelines, and expectations for creative deliverables

Establish and enforce feedback loops that ensure clarity, accountability, and timely responses between creative teams and cross-functional partners

Build and improve sprint assignment systems to match projects to the right creative teammates and schedules

Lead the implementation and optimization of tools and AI-driven workflows for creative development, review, and feedback

Regularly audit creative operations workflows to prevent delays or bottlenecks, escalating and resolving issues proactively

Act as the primary interface between the Creative team and Compliance, owning all audit processes and communication; translate evolving compliance requirements into structured, actionable creative processes

Deliver reporting and insights that help Creative, Marketing, and partner teams track performance and identify improvements

Act as the brand team’s eyes and ears across all creative, ensuring every asset aligns with our identity and contributes to a cohesive brand story

What You’ll Bring To The Team

8+ years of experience in creative operations, program management, or marketing operations, preferably within high-growth or regulated environments

Strong background in building, scaling, and optimizing cross-functional processes

Demonstrated success in implementing creative tooling, workflow platforms (specifically Monday.com and Jira), and / or AI tooling for creative execution

Proven ability to triage and prioritize incoming requests and manage demand with transparency and rigor

Deep collaboration experience with creatives (design, brand, copy), marketers, and compliance / legal stakeholders

Structured, proactive communicator with strong attention to detail and a bias toward action

Comfort in ambiguous environments with the ability to drive clarity, alignment, and continuous improvement

Experience managing stakeholder expectations and navigating conflicting priorities with empathy and effectiveness

What You’ll Get In Return

Zip is a place where you’ll get out what you put in. Our promise is that you’ll feel empowered and trusted to make big things happen quickly, with a supportive environment that values growth, inclusivity, and work-life balance.

Flexible working culture

Incentive programs

20 days PTO every year

Generous paid parental leave

Leading family support policies

100% employer covered insurance

Beautiful Union Square office with a casual dress code

Learning and wellness subscription stipend

Company-sponsored 401k match

Salary and Equity

Zip is committed to a straightforward and transparent pay structure. The annual base salary for this position is $116,000 - $125,000 USD, with additional compensation elements including a bonus and / or equity awards, and a full range of medical, financial, and other benefits. Base salary and total compensation may be adjusted based on factors including knowledge, skills, experience, location, and internal equity.

Be aware that this description may be amended based on company needs. This is an at-will position where Zip reserves the right to modify compensation or benefits at any time.

Equal Opportunity

Zip is committed to providing equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything that makes you unique. We will provide adjustments as needed to ensure a fair and equitable experience during recruitment and employment.

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