Director of Patient Services

Job Description

Job Description

La Clínica del Pueblo

Job Title : Director of Patient Services

Department : Patient Services

Reports to : Chief Operating Officer (COO)

Location : Multi-Site, Multi-State

Classification : Exempt

Position Summary

The Director of Patient Services plays a critical leadership role in advancing La Clínica del Pueblo’s mission to provide high-quality, culturally responsive care to the diverse communities we serve. This position is responsible for ensuring that patients experience timely access, coordinated services, and compassionate care across all multi-site, multi-state clinical operations.

As a key member of the Leadership Team, the Director oversees patient-facing operations, including scheduling, intake, benefits enrollment, medical records, referral navigation, case management, and service flow, while driving improvements in quality, safety, and efficiency. The Director fosters a supportive environment for staff, strengthens systems that promote patient-centered care, and ensures compliance with FQHC standards and regulatory requirements.

More than an operational leader, the Director serves as a bridge between patients, staff, and leadership, advocating for equitable access to care, guiding service innovations, and ensuring that every patient encounter reflects La Clínica’s commitment to dignity, inclusion, and community health for all who seek care with us.

Key Responsibilities

Patient Services & Operations

• Direct daily operations of patient services, including scheduling, access, intake, benefits enrollment, medical records, referral navigation, case management, and front desk functions.
• Ensure compliance with FQHC, Patient-Centered Medical Home (PCMH), and HRSA standards, including patient access, utilization, and continuity of care.
• Monitor patient experience data and lead improvements in access, clinic flow, and satisfaction.
• Manage patient complaints and implement timely, patient-centered resolution processes.
• Oversee departmental budgets and contribute to financial planning, including grant-related requirements.

Environment of Care

Systems & Risk Management

Leadership & Collaboration

Required Qualifications

Preferred Qualifications

Core Competencies

Here is a condensed recruitment / public-facing version

Director of Patient Services- FQHC Multi-Site / Multi-State

Washington, DC & Hyattsville, MD | Full-time, Exempt

La Clínica del Pueblo is seeking a Director of Patient Services to lead patient access, care coordination, and daily operations across our health centers. This is a mission-driven leadership role at a Federally Qualified Health Center (FQHC), overseeing multi-site, multi-state operations and ensuring high-quality, culturally responsive care for diverse communities.

What you’ll do :

What we’re looking for :

Why La Clínica?

Apply today to help us advance health equity and improve access to care in our community!