Account Analyst

Embry-Riddle Aeronautical University

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

Embry-Riddle Aeronautical University's Student Financial Services Department is currently hiring for an Account Analyst positionat our Daytona Beach Campus. The Account Analyst will be a demonstrated self-starter, with strong analytical, problem solving and critical thinking skills. The Analyst should work well with diverse external and internal constituents in a team-oriented environment. The incumbent should have excellent customer service orientation, communication skills (both verbal and written), interpersonal and strong organizational skills.

The Account Analyst will have a full understanding of the student's life cycle including the registration process, financial aid awarding guidelines, payment plans, third-party sponsorships and cancellation process. The Account Analyst will have in-depth knowledge of State and Federal Regulations and University Policies / Procedures and other regulatory agencies to ensure compliance. The incumbent will be responsible for weekly and monthly reporting to management regarding student receivables, credit balances and other miscellaneous reports.

Responsibilities include, but not limited to :

• Run weekly, monthly or term reports to audit, identify and verify student debt
• Outreach to student with current debt via phone and email
• Run credit balance reports to assist with refunds
• Run miscellaneous reports to identify student account anomalies and delinquent payment plans
• Provide financial counseling, payment options and support to students and parents
• Collaborate with internal departments to assist with student account anomalies
• Collect on returned payment items
• Post and adjust miscellaneous charges / credits
• Assist students with various requests including but not limited to account statements and tuition reimbursement forms

Perks Await You at Embry-Riddle!

Qualifications

Required Education and Qualifications :

Compensation : The hourly rate for this position is up to $19.00. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs.

Application process / requirements : To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310520. Please attach all relevant materials to your application when you apply online. Complete submissions include : Cover letter, Full Resume, Contact information for at least three professional references (please note that references may be contacted as part of the interview / screening process).

Current Embry-Riddle employees : Please apply directly through the ERAU Employee Hub Central application within Workday.