55501-Receptionist - 0-Base Larry H Miller Subaru

55501-Receptionist - 0-Base Larry H Miller Subaru

Boise, ID, USA Req #3113 Tuesday, May 21, 2024

About Asbury

Larry H Miller Automotive Group - Idaho is part of Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.

Larry H. Miller Automotive Group Job Description

Receptionist

Primary Responsibilities :

The Receptionist is expected to :

• Protect the legal, financial and moral wellbeing of the Larry H. Miller Automotive Group.
• Ensure all calls and customers are greeted in a timely, professional and welcoming fashion to initiate positive visits.
• Seek ways to continuously exceed employee, customer and market expectations through business operations and efficiencies.
• Be a teacher to support the efforts of other employees to be successful.

Reports to : General Sales Manager / Controller

Essential Job Functions :

Maximize Production, Customer Service and Profitability. Achieve customer service satisfaction standards while facilitating incoming calls and traffic.

Effectively greet, communicate and guide customers to appropriate departments for assistance.Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.

Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval.Complete and maintain all Larry H.

Miller Automotive Group required training.Maintain ability to handle job stress and effective interaction with others in the workplace.

Complete all other job duties as requested by management.

2.Operate with Integrity

Demand the highest ethical standards from self and others.

o Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H.

Miller Automotive Group.

Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.

Physical Demands :

Work performed in a dealership setting due to the necessity to work in person with employees, customers and vendors.Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.

Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.

While performing the duties of the job, the employee is exposed to weather conditions precedent at that time.Required to lift-up to a minimum of 5lbs.

Regular attendance and timeliness as set forth within the work schedule designated by department supervisor / manager is required.

Minimum Qualifications :

Education High school diploma or the equivalent.

2.Experience

1+ years of reception experience in a retail facility desirable.

3.Certifications

• Maintain valid driver’s license and MVR record within company policy requirements, if driving is required.
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of other’s reactions and understanding why they react as they do.

Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (, patters of numbers, letters, words, pictures, mathematical operations).

Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others.

5.Knowledge

Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Knowledge of Microsoft Office products is required.Knowledge of Larry H. Miller Automotive Group’s current company management systems desirable.

Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.

English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

General Standards :

To perform the job successfully, an individual should demonstrate the following competencies :

Adaptability- Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

Leadership- Ethical leadership and followership behaviors which promote Larry H. Miller Automotive Group standards and result in a cohesive and effective team.

Compliance- Understanding of and adherence to all Larry H. Miller Automotive Group standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.

Ethics / Integrity- Representing the Larry H. Miller Automotive Group by conducting yourself in a professional and courteous manner that demonstrates integrity and avoiding actual or perceived conflicts of interest.

Complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.

Planning / Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction; and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly.

Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties and conditions of any revised job description.

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Other details

• Job Family Administrative
• Pay Type Hourly
12 days ago