Special Project Coordinator

Special Project Coordinator

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Special Project Coordinator ready to take us to the next level! If you have strong attention to detail and reporting skills, and are looking for your next career move, apply now.

Job Description

We are looking for a Special Project Coordinator to perform vehicle owner lookup tasks, ensure accurate customer information updates, and collaborate with various teams to maintain compliance with performance measures. This position is a full-time contract and onsite.

What You'll Do

• Exercise independent judgment while adhering to pre-defined guidelines
• Address, respond to, and resolve registered owner of vehicle (ROV) lookup issues using the Unicenter Service Desk application
• Perform ROV queries through the TLO skip tracing application
• Use TLO to evaluate license plate history and determine necessary Vector updates to customer information
• Review and audit daily reports from CCSS to resolve incomplete customer demographics
• Collaborate with various departments, including Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management
• Assist interoperability partners with account creation and registrant lookups
• Create and update reports as requested by Supervisor / Management
• Enter and update Vector with complete and accurate notes and vehicle information based on pre-established guidelines
• Ensure compliance with established performance measures while performing job functions
• Complete other duties or special projects as assigned

What You'll Need

Required : 3+ months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst; Strong attention to detail and ability to follow pre-defined guidelines; Ability to perform skip tracing and evaluate customer information using TLO; Experience in reviewing and auditing reports for accuracy and completeness; Excellent collaboration skills to coordinate with multiple departments and personnel; Ability to create, update, and manage reports accurately; Effective communication skills and ability to update systems with detailed and accurate information; Ability to handle tasks independently and meet established performance measures.

Physical Demands : Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards; Sedentary work that involves sitting or remaining stationary most of the time; Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable accommodation statement : If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111.