Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Guest Service Agent

The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is currently seeking for a Guest Service Agent to join our talented team! Located two blocks from the Magnificent Mile, this hotel offers 455 guest rooms and suites, 11,439 square feet of meeting and event space, and exceptional dining options.

The ideal candidate will be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a great opportunity for those who want to grow and gain more experience in our industry, If you're ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team!

Shift Pattern : Must be able to work a flexible schedule that includes morning shifts, along with weekends and Holidays.

Pay Rate : The hourly rate upon hire is $21.50hour.

Shifts : Able to work flexible scheduled that includes Morning, Evenings, weekends and Holidays.

Benefits & Perks

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage
• Mental health resources including Employee Assistance Program
• Go Hilton travel program : 100 nights of discounted travel
• Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including; college degrees and professional certifications
• Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Service Agent, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!