Seasonal Call Center Care Specialist

Seasonal Call Center Care Specialist - Fully Remote Position Are you passionate about helping others and making a difference from the comfort of your home?

At Leading Edge Connections (LEC) , we’re redefining what it means to deliver exceptional customer care.

We’re seeking experienced, compassionate professionals —especially those with a background in healthcare or insurance —to support our clients’ members through service, benefits assistance, and retention support.

Join a virtual team that values people, technology, and growth.

At LEC, we’ve left behind outdated call center models to create a flexible, empowering work environment where your voice and expertise truly matter.

Minimum Requirements :

• 1 year of call center experience (sales or customer service) Experience with data entry and word-processing is required Must be able to work in a fast-paced position with attention to detail and accuracy Must possess basic computer knowledge Team oriented with a positive, “can do” attitude Fluent in writing, reading & speaking English Preferred Qualifications : Two years or more experience in a call center environment (healthcare industry a plus) Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus Data entry experience preferred Responsibilities include but are not limited to :
• Member Interaction  o Engage professionally with members to understand their inquiries and provide clear, concise information regarding their health insurance extra benefits.
• HIPAA Compliance  o Verify member identity in accordance with HIPAA regulations to ensure confidentiality and protect sensitive information during all interactions.
• Order Processing  o Accurately place catalog orders by verifying each item and its description, ensuring that all orders meet member needs and expectations.
• Balance and Benefit Assistance  o Provide accurate information regarding account balances and available benefits, assisting members in understanding their coverage and options.
• Problem Resolution  o Identify and resolve issues effectively, utilizing problem-solving skills to address member concerns; escalate to appropriate channels when necessary while maintaining a high level of service.

Hardware / Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications :

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