Switchboard Operator

Job Opportunity : Switchboard Operator

FTE : 0.6 Shift : Mon. 6 : 30a-2 : 30p, Tues. 7a-3p, e / o Wed. & Thu. 9 : 30a-3 : 30p, e / o Fri. 2 : 30-10 : 30pm. Rotating on-call weekend shifts & rotating holidays Compensation : $18.32+ Hours Per Week : 28 Weekends : Yes Benefit Eligible

The Switchboard Operator is the main information resource for facilitating communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics.

Essential functions / responsibilities include but are not limited to :

• Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department
• Relating to and assisting callers in finding a patient, physician, or department in a timely but pleasant manner
• Answering the hospital emergency line (5555) in a timely manner (2-3 rings)
• Monitoring and quickly responding to several alarm systems (Fire, Medical Emergency, Door / Panic alarms, gas alarms, weather radio, etc)
• Strictly following protocol for all emergency procedures
• Distinguishing urgent calls from less urgent calls and prioritizing service response
• Contacting local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations
• Responding to calls on the security radio system and dispatching security as needed
• Triaging calls for Meriter Home Health and Meriter Medical Group clinics and physicians after hours
• Contacting on-call staff when appropriate
• Relayed critical information to on-call staff member

Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few : Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community. Visit

to hear more from our team members about why UnityPoint Health is a great place to work.

Training Requirements : Candidates must be available to train when our call volumes are highest, between 8am and 6pm, 4-6 hour shifts, 20-30 hours per week based on FTE. This initial training lasts 2+ weeks depending on how many calls are received and how quickly skills are learned, typically a total of 50-100 hours.

Required Qualifications : High school diploma or equivalent, 1-2 years' experience as a Secretary / Receptionist in a busy public office, 1 year computer experience, valid driver's license when driving any vehicle for work-related reasons. Proficient computer and keyboarding skills, excellent communication skills, excellent grammar, spelling, and word pronunciation / enunciation, excellent customer service skills, excellent listening, analytical, and organizational skills, ability to handle multiple tasks simultaneously, must be detail oriented, ability to work well in a fast-paced, ever-changing environment with multiple priorities, ability to remain calm and focused in stressful emergency situations EEO / M / F / D / V