Client Support Specialist

A company is looking for a Client Support Specialist, Tier 1.

Key Responsibilities

Provide multi-level technical support to clients and ensure high client satisfaction

Identify, troubleshoot, and resolve user issues while reporting bugs

Develop and manage client-facing help materials and communicate product updates

Required Qualifications

Experience in client service roles, such as call centers or IT support

Demonstrated ability to work independently and think critically

Interest in technology and willingness to learn new tools

Strong organizational skills

Transferable skills will be considered