Patient Service Representative

The Inbound Patient Service Specialist serves as a compassionate advocate for patient members, guiding them through the complexities of accessing medications efficiently and affordably. This role is responsible for managing inbound communications, resolving inquiries, and facilitating enrollment in drug savings programs. With a strong focus on one-call resolution, the specialist ensures a seamless and empathetic experience for patients, providers, and pharmacies. Success in this role requires excellent communication skills, attention to detail, and a patient-centric mindset, all while maintaining compliance with HIPAA and PHI standards.

• Key Responsibilities
• Manage inbound calls, emails, and other communication channels to assist patients, providers, and pharmacies with pharmacy benefit inquiries and drug savings program enrollment.
• Educate patient members on available pharmacy benefits and guide them through sourcing medications via various savings programs.
• Provide one-call resolution by gathering necessary information and resolving cases efficiently and accurately.
• Coordinate with physicians, drug manufacturers, and pharmacies to facilitate successful enrollment in savings programs.
• Maintain detailed documentation of all interactions, ensuring timely follow-up and compliance with organizational standards.
• Uphold HIPAA and PHI regulations while handling sensitive patient information.
• Stay current on all Patient Access savings programs, organizational policies, and compliance requirements.
• Organize and manage multiple tasks in a fast-paced environment to maintain productivity and meet service level expectations.
• Demonstrate empathy and professionalism in every interaction, contributing to a world-class patient experience.
• Achieve or exceed key performance indicators, including quality assurance standards and attendance requirements.
• Qualifications
• High School Diploma, GED, or equivalent required
• Must be locally based
• Minimum of 1 year in a customer service or healthcare support role preferred
• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• High attention to detail and accuracy in documentation
• Empathetic and patient-centric approach to service delivery
• Familiarity with HIPAA / PHI compliance standards
• Proficiency in using communication and documentation tools (e.g., email, CRM systems)
• Reliable attendance, especially during the training period (100% attendance required)
• Location :
• Lehi, Utah (First 60 days on site the hybrid 1-4 days in office)
• Pay and Benefits

The pay range for this position is $47840.00 - $47840.00 / yr.

Great Benefits and Employee Perks :

• Highly competitive wellness benefits including 90-95% Health, Vision, and Dental covered for self AND Family.
• Fully paid Life insurance and Disability benefits
• 3wk PTO + 12 Company Paid Holidays + 1wk sick pay
• 401(k) Retirement Savings Program
• Flexible Spending Benefits
• Generous Paid Parental Leave benefits
• Overall culture of SmithRx that values employees and has a culture of gratitude.
• 1st week of month food is bought for whole team
• Start up with growth ops internally. Room for promotions if performing well and in want of upward movement
• Fully stocked kitchen
• Offsite celebrations / events for hitting big goals
• Culture of gratitude and people expressing that, All hands meeting on Tuesday w / shout outs.
• Workplace Type

This is a hybrid position in Lehi,UT.

• Application Deadline

This position is anticipated to close on Nov 7, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.