Workforce Management Analyst

A company is looking for a Workforce Real-Time Management Analyst II.

Key Responsibilities

Perform real-time monitoring of queue metrics and contact center staff performance

Utilize real-time resource allocations and escalate staffing change requests as needed

Prepare and communicate performance trends and insights to senior management multiple times daily

Required Qualifications

Bachelor's degree and 2 - 4 years of related experience

Equivalent experience may be considered

Experience in managing and engaging workforce-related teams preferred

Workforce experience is required