Director of Operations

Director of Operations, Feste & Champers

Reports to : CEO, COO

Director

Job Description :

As the Director of Operations you will be responsible for the overall management of operational functions, sales planning, HR, and P&L management.  Key responsibilities include acting as a support to C-suite executives and sales leadership driving operational implementation, supporting new business, as well as identifying and solving arising and existing operational issues.

You will work closely with the restaurant, retail, and event team, serving as a proactive manager, leader and problem-solver on the floor and with the guest. This role should expect to split its time between office functions and floor. The Director is a trusted partner and resource to CEO and COO and provides leadership and support to the supervisors, service team, sales and kitchen team.

The Director is responsible for leading the managers on the Dining Room, Kitchen, Sales and Service operations at the restaurant and shop, and consistently looks for opportunities to grow our teams and provide memorable moments of hospitality for our guests. A successful candidate demonstrates a passion for service, hospitality, and sound business acumen to support with achieving business goals. Your key priority will be building hospitality  and operational strategies for Champers Social Club (CSC) and Feste through strong leadership, innovative service, and elevated hospitality.

A successful leader will have extensive operational management background as well as experience working in a high-growth, startup environment - preferably at a hospitality / retail / creative company. This position will report directly to the Founder & CEO and will manage operations for our retail, restaurant and event businesses. You will be responsible for providing insight and guidance to the Founder & CEO to establish and implement operations-related policies and standards to ensure best company practices and maintain the organization’s growth.

A key priority will be elevating Festive &Co’s operational and logistic strategies through strong project management, system innovation, vendor partnerships, and purchasing network. Success in this role will be an integrated process and logistics skill-set, with a passion for thinking both creatively and analytically. You will be creating robust, measurable operations and logistics strategies that put our customer first. You will have a challenger mindset, always looking to be three steps ahead of our growing business and actively monitoring ways to scale and improve our industrialization. With a passion for creating a sustainable, mission-driven brand, you integrate our goals of creating a robust, dynamic and nimble operations network and our belief that we can do so with authenticity, with impact, and with purpose.

Additionally, you will manage purchasing, invoice management, ongoing budgeting, and company payroll. You will ensure all company operations processes and systems are compliant, as well as be able to present executive level summaries on projects, finances, negotiations, and pricing.

Role & Responsibilities :

• Operational Leadership :  Leading by example to create a best in class guest experience by actively working alongside your teams on the line and in service across the business. Develop the service team in providing consistent, memorable, and outstanding experiences for our guests and stakeholders. Eagerly seek opportunities to improve the guest experience with the ability to provide suggestions and action plans. Provides feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development. Consistently looks for internal and external opportunities to build our growing team. Fosters a positive, collaborative work environment for both the service, sales and kitchen teams, ensuring clear communication at all times. Ensures that the service team stays informed of restaurant, retail and company-wide announcements and initiatives in a timely manner. Develop, optimize and drive effective supply chains for ordering across the businesses.
• Financials :  Analyzing sales and controlling expenses, payroll and inventory. Prepare and disseminate monthly operational performance reports summarizing the key performance indicators / business metrics that matter as the company evolves. Oversee and track invoicing and payments.  Manage Vendor relations inclusive of communication, contracts, and renewals.
• Operations :  Strategize solutions for complex operational challenges and implement systems and protocols to ensure best company practices. Partnering with executive leadership on HR / Legal / Compliance / Insurance. Support HR administration team with onboarding, offboarding, and retention practices, as well as benefit administration and design and partnering with third-party HR company on other HR related matters. Partner with sales teams to drive recruiting, onboarding, payroll and benefit administration. Support operations of the company, including IT and key systems, partnering with third-party tech company to manage the IT infrastructure and security as the company grows. Support permit and compliance issues as they arise.

Qualifications

As a valued member of our team, you’ll receive :

Stipend for Health, Dental, and Vision insurance

Paid Time Off to support you in having an active life outside of work

401(k) to help you invest in your future