Technical Service Engineer

Qualified StaffingClinton, TN, United States

6 days ago

Job type

Full-time

Job description

Technical Service Engineer Job Description

Job Purpose :

To drive new development within the organization to meet customer needs and gross profit targets in a manner consistent with the Mission Principles and Values of our company.

Key Responsibilities :

Complies with and enforces all company safety procedures and completes all safety training as required
Identifies and cultivates opportunities to improve working area conditions and works with maintenance and engineering on the implementation of new ideas.
Reports all safety related incidents and assists in the investigation of root causes and development of corrective actions.

Product Development :

Monitors and drives assigned work orders to on-time completion

Notifies management of roadblocks to completing work and assist in removing roadblocks as needed

100% notification of late work orders to the work requestor prior to work order being late

Turns in raw material code paperwork and assist in raw material code generation

Enters formulations into ERP system based on work order, customer, and property requirements

Enters quality tests and parameters into ERP system based on formula, product, and customer requirements

Researches new raw materials and takes part in vendor discussions for either off-sets of current materials or new raw materials

Enters work orders as needed

Creates marketing literature and exhibits as requested

Generates costings upon request and with new developments and sends to internal requestors

Acts as the main point of contact for assigned work orders for the company

Develops go-to product lists for product recommendations for various use cases

Researches customer complaints and participates in root-cause analysis exercises to come to root-cause and implements corrective actions

Manages projects and timelines to meet customer expectations and documents project updates in project management software

Leads and participates in customer technical discussions

Participates in Kaizen events to optimize process, reduce and eliminate non-conformance and rework and reduce manufacturing costs

Assists Director of Technology and Sustainability on tasks as needed

Training :

Attend assigned training as required

Seek out and attend online webinars for technical development

Seek out and attend technical conferences as needed

Knowledge, Skills, and Abilities :

Experience in Excel and Word

Good oral and written communication skills

At least 1-5 years experience in product development

At least 1-5 years experience in project management

Ability to learn and incorporate new knowledge in technical development

Knowledge of plastic testing analytical test methods

Ability to learn and follow instructions

Ability to interpret analytical data

Ability to work independently

Minimum Requirements :

Bachelors degree in chemistry or engineering or five or more years of experience in product development.

Level 1 Expectations :

Normal development and normal support work order management.

Able to work on at least 1-2 development projects at one time

Able to manage internal and external quality complaints including root cause and corrective action implementation.

Able to learn and follow quality management procedures

Participates in company initiatives, meetings, and safety programs as required

Participates in outside training and / or webinars to further develop technical knowledge

Level 2 Expectations :

All level 1 expectations

Capable of working on at least 3-6 development projects at once

Capable of working on at least 1-3 R&D projects at one time

Ability to learn and give suggestions on resin and additive formulations

Attend and give input in customer meetings

Develop and maintain database of go-to products for assigned technical processes

Able to make basic technical decisions on release of materials

Able to understand analytical testing results

Level 3 Expectations :

All level 2

Capable of working on at least 6-8 development projects at once

Capable of working on at least 2-4 R&D projects at one time

Independent selection of raw materials

Participates in vendor discussions on new raw materials

Analytical knowledge and data interpretation skills to lead customer complaints

Technical lead in customer meetings

Able to look up, read, and write patents

Expert in at least one plastic extrusion process

Technical leader for the company in at least one key area

Able to interpret and explain analytical testing results

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Technical Engineer • Clinton, TN, United States

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