Infrastructure Support Specialist

A company is looking for an Infrastructure Support Specialist to oversee equipment installation, servicing, and repair in a remote setting.

Key Responsibilities

Provide quality telephone support and troubleshoot equipment issues

Document customer problems and escalate unresolved issues as needed

Sell consulting services and generate revenue through additional work

Required Qualifications

Minimum of 2+ years of experience in a customer-facing role

Experience in driving revenue from sales of value-added services

Ability to troubleshoot and configure hardware and software, including servers and POS equipment

Flexibility to work across different time zones (CST, EST, PST)

Additional certifications in networking or security are a plus