Transportation Representative, Transportation Representative

Job Description for L2 Associates

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities :

Effectively communicate in a clear and professional manner at all times

Provides / expedites prompt and efficient service to Amazon customers / delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements