Receptionist

Description

:

We are seeking a professional and highly organized Legal Receptionist to be the welcoming face and voice at our client's downtown office. In this pivotal role, you will ensure smooth office operations by managing receptionist responsibilities, supporting administrative functions, and maintaining client confidentiality. If you thrive in a professional environment, possess strong technical acumen, and can provide elevated concierge style customer service we invite you to join the our dynamic team.

Essential Job Responsibilities

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors

• Answer incoming telephone calls and direct call traffic to the proper person

• Take accurate and complete messages for those employees who may be unavailable

• Greet and announce visitors in a friendly and business-like manner

• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager/Supervisor

• Provide hospitality and reception or other services defined or outlined in Epiq’s service agreement with client.

• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy.

• Maintain a positive team-player mentality.

• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.

• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance

• Follow established guidelines and procedures for receiving, documenting, organizing, and client packages (i.e. parcel deliveries, messenger services, etc.)

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and guest requests

• Other administrative duties as assigned

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience preferably as a Receptionist

• Previous experience in a client service field preferred

• Ability to multitask with attention to detail

• Ability to handle complaints with professionalism, patience, and diplomacy

• Working knowledge of MS Word, Excel and Outlook

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

• Preferred Shift: 8:30am - 4:30pm, M-F, 7.5 hours per day, 1-hour lunch

The Compensation range for this role is 16.53 to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.