Showroom Consultant
Plumbers Supply Co, the region's ultimate supply and service source in plumbing, heating & piping industry, is currently hiring a Showroom Consultant to join our Louisville (East End) Showroom Team.
Showroom is open Monday - Friday (1st Shift).
The Showroom Consultant is expected to provide excellent customer service to showroom customers by providing product information, consultation and assistance in selecting the appropriate kitchen & bath products to meet the showroom customer's needs.
Essential Duties & Responsibilities :
- Greet & Assist Showroom Customers by identifying product needs, style requirements & desires .
- Deliver exceptional customer service to all showroom customers (designers, homeowners & plumbers) in the process of kitchen & bath product selection.
- Respond to customer inquiries either in person or via phone call on pricing, inventory and availability in a timely manner.
- Prepare quotes as needed for products & projects.
- Accurately process customer transactions such as orders, quotes or returns in Prophet 21.
- Track & follow up on quotes, sales orders and scheduled shipment dates to ensure customer's expectations are met or exceeded.
- Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
- Work with the team to display products and merchandise in a pleasing and attractive manner.
Requirements :
- High School Diploma or GED equivalent
- Knowledge of Kitchen & Bath Showroom Products is highly desirable.
- 1-2 years of experience in a retail and / or customer service environment, additional experience in home design is highly desirable.
- Self-motivated, organized and able to problem solve when unexpected situations arise with customers, vendors or co-workers.
- Ability to prioritize and multi-task with sharp attention to detail.
- Excellent Customer Service Skills demonstrated as listening, communicating clearly, patience, diplomacy, asking questions, finding answers and making appropriate recommendations.
- Strong Math Skills for calculating measurements for home plans and for calculating product pricing.
- Knowledge of Microsoft Office Applications
To Join Our Team, click the Apply Button!
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