Contact Center Support Expert

Curious? Join the Insite Journey!

Full-Time, In-Office at 7820 Innovation Blvd, Indianapolis, IN 46278, Suite 200. Training starts Monday, July 28th.

Why join Insite? $17 hourly, performance bonus eligible after 60 days (not sales-based), 401k, PTO, and benefits (health, vision, dental, short / long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite's purpose is to help people win. We seek individuals who enjoy working in a collaborative environment and celebrate continuous improvement. We also value those who resonate with our Core Tenets : Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

Come join the 3x J.D. Power certified program recognized for providing an "Outstanding Customer Service Experience" for phone support!

This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets and fixtures. You will utilize critical thinking skills to support customers, including consumers, plumbers, and dealers, with varying levels of faucet and fixture knowledge. You will handle various contact types, including phone, email, text message, and social media, delivering a "Best in Class" approach through quick and courteous responses.

How you will help us succeed together :

• Must be 18 years or older
• Availability to work Monday - Friday 8 am – 6 pm and Saturday 9 am -6 pm EST
• Ability to work in-office 100% of the time
• Availability to work weekends and holidays
• Ability to quickly identify customer challenges and provide appropriate solutions
• Ability to work in a stationary cubicle environment that requires sitting for long periods
• Superior customer service, patience, and communication skills
• Comfortable with technology and able to navigate multiple systems and screens
• Proficient typing skills

How you can stand out :

• Interest or experience in DIY home repair

Learn more about our partner, Delta Faucet Company, at About Delta Faucet Company

• J.D. Power 2024 Certified Customer Service ProgramSM recognition is based on successful evaluation and exceeding customer satisfaction benchmarks through recent interactions. For more information, visit What is a J.D. Power Award?

Equal Opportunity Employer M / F / D / V

J-18808-Ljbffr