Support Specialist

Own your work. Shape your future.

As an employee-owned company , each team member at ComSonics, Inc. has a real stake in our success. Through our Employee Stock Ownership Plan (ESOP), your effort directly builds your future because you're not just working for us, you own part of what you create.

About the Role

We're looking for a Support Specialist to provide expert technical support for our Public Safety hardware and software solutions. You'll troubleshoot issues, assist customers, support our field technicians, and help ensure that mission-critical systems stay up and running.

What You'll Do

Diagnose and resolve hardware and software issues for Public Safety customers.

Serve as a technical resource for customers, sales staff, and field technicians.

Provide software support, including manufacturer upgrades and advanced troubleshooting.

Collaborate with vendors and internal teams to ensure timely issue resolution.

Set up and maintain on-site, remote, and cloud-based servers.

Deliver customer training and product presentations.

Manage the RMA (Return Merchandise Authorization) process from start to finish.

Maintain accurate service records and required manufacturer certifications.

Stay current on new technologies and product updates.

What We're Looking For

2+ years of related technical experience, a degree in a relevant field, or a combination of both.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Ability to work both independently and as part of a collaborative team.

A desire to grow, learn, and contribute as an employee-owner .

Why You'll Love It Here

Employee Ownership (ESOP) : Build equity and share in the company's success.

Purpose-Driven Work : Help keep communities safe through reliable Public Safety systems.

Professional Growth : Opportunities for ongoing learning and certification.

Supportive Culture : Work alongside people who take pride in what they do-and who share ownership in the outcome.

Join a company where your technical skills make a difference and your work truly pays off.

Apply today and become an employee-owner!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Job Posted by ApplicantPro