Senior Manager, Clinical Applications - U.S. - Remote

Information Technology Manager

We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

The IT department is made up of seasoned professionals united in one common goal : to keep Worldwide's technical infrastructure operating at the highest levels for our employees and our customers. We are a global team comprised of numerous professionals including cyber security, artificial intelligence, IT helpdesk, application support, and more.

What You Will Do

• Develop, implement, and oversee functional application management plans for the portfolio of systems.
• Manage and document application, system, and performance controls in line with industry best practices.
• Manage application operations activities and staff; monitor, review, investigate, and escalate system support events in technical areas relating to application performance.
• Develop, implement, and maintain functional metrics such as KPIs and QTLs, inclusive of Uptime, System / Capability Utilization.
• Form partnerships with Business Owners and IT Infrastructure to ensure enterprise class support is given to these business-critical systems.
• Partner with Computer Systems Validation and Technical Delivery to ensure that validation and regulatory documentation is completed to ensure compliance with GxP standards.
• Work with Worldwide business clients to document business requirements for projects and applications interfaced with it.
• Lead Data Governance across team ensuring appropriate rigor and discipline is present across data integration, mastering, and management for all systems within the clinical portfolio.
• Perform system configuration and functional testing ensuring it meets requirements and specifications.
• Partner with Technical Delivery to write and review validation scripts and user acceptance testing for new workflows and processes.
• Provide technical expertise and training to teammates and business users.
• Work with project teams and users to resolve or escalate technical issues.
• Estimate and plan implementation activities.
• Work with software vendors to understand and support existing and future functionality.
• Coordinate system Disaster Recovery (DR) testing as required.
• Write, review, and update Standard Operating Procedures, Work Instructions and Business Guidelines for both IT technicians and end users.

What You Will Bring To The Role

Your Experience

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.