Access Specialist

Call Center Representative

MedStar Health has a full-time, day shift opportunity at our call center located in the White Marsh area. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.

Primary Duties and Responsibilities

Promptly answers assigned extensions using the correct salutation and follows script.

Greets and assists patients on the telephone by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.

Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system (if applicable), electronic health record (EHR) or electronic medical record (EMR) depending on department / site.

Demonstrates ability to use various MedStar Health business applications as required to assist with the callers needs.

Performs insurance verification to ensure accuracy of clean claim(s) submission.

Displays characteristics of inquiry, empathy, courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups, including internal and external customers, in an appropriate and timely manner.

Maintains scheduling protocol knowledge base and designated skill set in order meet established goals for scheduling accuracy, daily call metrics, and defined individual / team goals.

Minimum Qualifications

Education

• High School Diploma or GED required.
• Associate degree preferred.
• Bachelor's degree from a college or university in healthcare or related field preferred.

Experience

Knowledge, Skills, and Abilities

This position has a hiring range of $18.7 - $32.72