Talent.com
Operations Administrator - DUH
Operations Administrator - DUHDuke University • Durham, NC, United States
Operations Administrator - DUH

Operations Administrator - DUH

Duke University • Durham, NC, United States
5 days ago
Job type
  • Full-time
Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency / trauma center, an endo-surgery center, and more.

Duke Nursing Highlights :

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life : Living in the Triangle!
  • Relocation Assistance (based on eligibility)

Work arrangement 8 pm - 8 am

Occ Summary

The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers.

Work Performed

  • Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
  • Intervene in situations involving patients, visitors, hospital staff and other external customers.
  • Coordinate operations and personnel activities to meet CSU / Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
  • Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
  • Oversee patient care flow while redirecting and allocating resources.
  • Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit / department.
  • Investigate patient / visitor concerns and implements appropriate courses of action.
  • Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
  • Intervene and problem solves for inter- / intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making.
  • Obtain adequate facts and evaluates data to identify and intervene in actual and / or potential safety and risk management issues.
  • Communicate pertinent information (verbal and / or electronic) in a timely manner to hospital administration and department leadership.
  • Document pertinent information, actions and decisions and communicates to appropriate leadership.
  • Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
  • Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.
  • Collaborate with clinical and support staff to foster delivery of quality care
  • Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer
  • Assist staff in identifying clinical experts for specific patient population concerns.
  • Attend Code Five events and participates as needed; provide feedback for staff and completes QA report.
  • Assist Patient Access Services in coordinating patient placement.
  • Maintain visibility with hospital staff through rounds.
  • Assist in evaluating and reassigning staff during crisis situations.
  • Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
  • Participate in JCAHO activities.
  • Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.
  • Provide on-site management / leadership of crisis situations to prevent or minimize disruption of services.
  • Optimize resources to maintain facility operations.
  • Monitor emergency action procedures and coordinate activities related to patient / staff evacuation as needed.
  • Function as on-site coordinator for internal / external disasters or other major events.
  • Assist with the initiation of the severe weather policy in conjunction with the leadershp team
  • Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
  • Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein.
  • Minimum Qualifications

    Education

    A Bachelor's degree in Nursing (BSN) is required. A master's degree is strongly preferred.

    Experience

    Work requires a minimum of five years of relevant experience, with at least two years of clinical experience.

    Degrees, Licensures, Certifications

    Current or compact RN licensure in the state of North Carolina is required.BLS required.

    Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions :

    Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Create a job alert for this search

    Operations Administrator DUH • Durham, NC, United States

    Similar jobs
    Travel Emergency Department RN

    Travel Emergency Department RN

    Ethos Medical Staffing • Roxboro, NC, US
    Full-time
    Ethos Medical Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.Ethos Medical Staffing Job ID #3...Show more
    Last updated: 11 days ago • Promoted
    Travel Nurse RN - ED - Emergency Department

    Travel Nurse RN - ED - Emergency Department

    Health Advocates Network - Nursing • Roxboro, NC, US
    Full-time
    Health Advocates Network - Nursing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.Pay package is based...Show more
    Last updated: 22 days ago • Promoted
    Travel Nurse RN - ED - Emergency Department

    Travel Nurse RN - ED - Emergency Department

    TRS Healthcare • Roxboro, NC, US
    Full-time
    TRS Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.TRS Healthcare Job ID #1435296.Pay packa...Show more
    Last updated: 22 days ago • Promoted
    Operations Administrator - DUH

    Operations Administrator - DUH

    Dukehealth.org • Durham, NC, United States
    Full-time
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show more
    Last updated: 5 days ago • Promoted
    Technical Operations Manager, MxU (Durham)

    Technical Operations Manager, MxU (Durham)

    GFiber • Durham, NC, US
    Full-time +1
    At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round.And th...Show more
    Last updated: 6 hours ago • Promoted • New!
    Travel Emergency Department RN

    Travel Emergency Department RN

    LRS Healthcare - Travel Nursing • Roxboro, NC, US
    Permanent
    LRS Healthcare - Travel Nursing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.LRS Healthcare - Travel...Show more
    Last updated: 8 days ago • Promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    Core Medical Group • Roxboro, NC, US
    Permanent +1
    Core Medical Group is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.Client in NC seeking Registered Nurs...Show more
    Last updated: 11 days ago • Promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    GetMed Staffing, Inc. • Roxboro, NC, US
    Full-time
    RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina.Job Description & Requirements.GetMed Staffing is searching for a strong ER RN to assist our traveler-friendly c...Show more
    Last updated: 11 days ago • Promoted
    Revenue Operations Administrator

    Revenue Operations Administrator

    VirtualVocations • Durham, North Carolina, United States
    Full-time
    A company is looking for a Revenue Operations Systems Administrator.Key Responsibilities Administer and maintain HubSpot CRM and connected revenue systems Build, monitor, and troubleshoot workfl...Show more
    Last updated: 1 day ago • Promoted
    STAFF DEVELOPMENT COORDINATOR - ROXBORO HEALTHCARE & REHABILITATION CENTER

    STAFF DEVELOPMENT COORDINATOR - ROXBORO HEALTHCARE & REHABILITATION CENTER

    Liberty Health • Roxboro, NC, US
    Full-time
    STAFF DEVELOPMENT COORDINATOR - ROXBORO HEALTHCARE & REHABILITATION CENTER.Liberty Healthcare and Rehabilitation Services. We are currently seeking an experienced : .STAFF DEVELOPMENT COORDINATOR ...Show more
    Last updated: 8 days ago • Promoted
    Operations Administrator - DUH

    Operations Administrator - DUH

    Duke Clinical Research Institute • Durham, NC, United States
    Full-time
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show more
    Last updated: 3 days ago • Promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    CrossMed • Roxboro, NC, US
    Full-time
    CrossMed is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina.Job Description & Requirements. At CrossMed Healthcare Staffing, we aim to cre...Show more
    Last updated: 8 days ago • Promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    GHR Healthcare - PH Division • Roxboro, NC, US
    Full-time
    GHR Healthcare - PH Division is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.Planet Healthcare Job ID #...Show more
    Last updated: 11 days ago • Promoted
    Travel Nurse RN - ED - Emergency Department

    Travel Nurse RN - ED - Emergency Department

    Travel Nurses, Inc. • Roxboro, NC, US
    Full-time
    RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina.Job Description & Requirements.Pay package is based on 12 hour shifts and 36 hours per week (subject to confirma...Show more
    Last updated: 15 days ago • Promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    Premier Medical Staffing Services • Roxboro, NC, US
    Permanent
    Premier Medical Staffing Services is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.Premier Medical Staff...Show more
    Last updated: 11 days ago • Promoted
    Operations Administrator - DUH

    Operations Administrator - DUH

    Duke Cardiology Of Raleigh • Durham, NC, US
    Full-time
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show more
    Last updated: 4 days ago • Promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    Triage Staffing • Roxboro, NC, US
    Full-time
    Triage Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.Travel Nursing : Emergency Department Ro...Show more
    Last updated: 11 days ago • Promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    GHR Healthcare • Roxboro, NC, US
    Full-time
    GHR Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements.GHR Healthcare Job ID #75497780.Pay pack...Show more
    Last updated: 11 days ago • Promoted