General Manager, Outlets

RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego’s most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel’s Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.

Position Summary

The General Manager is a leadership role responsible for the performance, culture, and growth of the Carte Hotel’s F&B operations. This role drives strategic initiatives across all food & beverage operations, ensures the best‑in‑class guest experience, optimizes financial performance, and cultivates leadership across multiple venues. Success in this role requires operational excellence, inspirational leadership, and a passion for hospitality.

Duties and Responsibilities

Responsibilities include, but are not limited to :

Operational Excellence

Lead the achievement of EBITDA and revenue targets through strong COGS and labor control and revenue‑driving initiatives.

Analyze P&L statements, beverage inventory reports, and daily KPIs; take immediate corrective actions where needed.

Collaborate with the Culinary Director and Executive Chef to assess menu performance, pricing, and promotional strategy.

Assist in the preparation of annual budgets.

Ensure purchasing programs are followed and accurate.

Ensure proper tracking and use of financial programs for reporting purposes.

Ensure full compliance with brand standards, health and safety regulations, and operational procedures.

Ensure effective opening / closing protocols, MOD table touch standards, and daily venue walkthroughs.

Coordinate purchasing, invoicing, and inventory processes, including R365 management.

Coordinate and attend monthly repairs and maintenance walkthroughs.

Have an impactful presence during opportune times during service, while being prepared to execute opening and closing duties and act as Manager on Duty for floor shifts as needed.

Lead by example when collaborating with the various departments within the hotel.

Guest Experience & Brand Leadership

Create and uphold a culture of guest‑first service across all outlets and teams.

Guide service execution, response protocols, and recovery standards.

Monitor guest feedback channels and maintain review scores at brand targets or higher.

Marketing & Private Events

Execute in‑venue promotions, marketing activations, and upsell programs.

Ensure proper execution of private events and menu packages; attend BEO meetings as needed.

Execute RMD Loyalty Program when applicable.

Work with beverage manager to continuously create unique events that help promote the venues including offerings to drive locals, wine dinners, whiskey events, etc.

Work with the HR team to develop effective tactics on recruitment, ongoing training, development, and staff recognition programs.

Ensure all managers are conducting performance coaching, regular check‑ins, and utilizing progressive disciplinary process as needed.

Lead weekly manager meetings and implement benchmarks for FOH & BOH excellence.

Qualifications

Minimum 5 years and / or General Management experience, preferably in multi‑unit or upscale hotel / hospitality environments.

Strong understanding of labor management, P&L analysis, food / beverage cost controls, and brand standards.

Effective communicator with strong leadership, mentoring, and problem‑solving skills.

Proficient in POS, scheduling, inventory, and restaurant reporting platforms.

Degree in Hospitality, Business, or related field preferred.

Skills and Abilities

Must be motivated, hard‑working, detail‑oriented, and passionate. This position requires a strong leader who can handle multiple tasks and responsibilities.

Physical Requirements

Must be able to sit, stand, or walk for up to 8 hours at a time.

Must be able to lift at least 50 pounds safely and properly.

Must be able to bend, stoop, and climb.

Must be able to push and pull.

#J-18808-Ljbffr