Desktop Engineer (VDI) (Remote - Full-Time, Permanent)

WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.

Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

WHAT WE OFFER

• Career Growth & Development - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
• Supportive & Inclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed.
• Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies.

POSITION SUMMARY

Desktop Engineer with expertise in Virtual Desktop Infrastructure (VDI) to support end-user computing in a large-scale healthcare environment. The ideal candidate will have experience with cloud-based VDI solutions and clinical workflows.

PRIMARY RESPONSIBILITIES

• Design, deploy, and manage VDI environments (Azure, Citrix, VMware).
• Ensure seamless access to clinical applications and data.
• Support system updates, performance tuning, and incident management.
• Collaborate with clinical IT teams on workflow improvements.

EXPERIENCE/EDUCATION REQUIREMENTS

• 5+ years of recent experience with desktop infrastructure in healthcare.
• Strong VDI implementation knowledge, including Azure Virtual Desktop.
• Familiarity with Meditech access and performance optimization.
• Understanding of HL7/FHIR protocols.
• ServiceNow ticketing experience.

SKILLS/REQUIREMENTS

• Critical thinking and problem solving.
• Project management experience.
• Demonstrated ability to manage multiple priorities and deadlines.
• Adaptable to changing priorities, tasks, and work scheduled to meet customer service standards.
• Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes.