Remote Jobs in Miami fl

Job Description

Job Description

Who We Are :

SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security. For more information on SP Data Digital, visit our website at https : / / www.spdatallc.com / about

The Job :

As an Inbound Warranty Service Associate, you will assist customers who have purchased an appliance care plan and are looking to make or follow up on a repair claim. Your responsibilities will include :

• Answering incoming calls and building rapport to create a positive customer experience by asking probing questions and actively listening to the customer's needs.
• Investigating customer accounts to understand the services they have purchased and filing or following up on repair claims.
• Developing relationships with customers by using active listening to empathize with them, provide solutions, and collaborate on a resolution.
• After reaching a resolution, using probing techniques to upsell additional protection for their existing appliances.
• Presenting products and services based on customers’ needs and addressing objections by explaining the benefits of these services and products.
• Maintaining a high level of confidentiality.

Do you have experience working in customer service? Are you ambitious, outgoing, and an excellent communicator? Have you successfully cross-sold products to customers?

If you want to work for a company with a fantastic culture and a fun work environment, we want you on our team!

What We Offer :

For U.S. Residents : Start with a competitive hourly base wage of $15.00 USD, in addition to an uncapped Cross Sell Bonus, rewarding your efforts and achievements.

Join us and embark on a rewarding career path that values your contributions and supports your growth!

You Would Be a Great Fit If You :

Technical Requirements

SP Data Digital proudly stands as an Equal Opportunity Employer. We believe that diversity fuels our success, and we are committed to fostering an environment free from discrimination based on race, color, religion, age, or any other protected characteristic.

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