Endpoint Support Technician - Information Systems Technician I - Desktop Support

Office of the Illinois Secretary of State Alexi Giannoulias

Job Title : I nformation Systems Technician I - Desktop Support

Division : Technical Services

Union : IFT

Location : 2701 S. Dirksen Pkwy., Springfield, IL - Sangamon County

Salary : Salary $4,865.00 monthly - Commensurate with experience.

Attention : Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and / or sponsorship requests.

Overview :

Performs technical support and administrative work installing, evaluating, and maintaining physical configuration of hardware and software for large-scale networks. Requires possession of a valid Illinois Driver's License.

Duties and Responsibilities :

• Performs technical duties in the installation and maintenance of hardware and software configurations. Assists with coordinating large scale network modifications / enhancements. Assists with hardware and software installation, relocation, and / or removal. Assists with large-scale computer hardware.
• Conducts remote troubleshooting. Tests alternative pathways until issues are resolved. Configure desktop applications to meet business requirements.
• Works with Cyber and Information security teams to remediate vulnerabilities on end-point devices. Works closely with application development / application support teams to ensure applications are compliant with ILSOS security standards.
• Supports the use of SCCM and Intune systems to deploy changes when needed. Ensures both the applications and operating systems are patched to correct levels. Diagnose issues with deployments or installations. Improve enterprise processes to ensure environments are up-to-date and secure.
• Completes necessary education, training, and certifications to stay abreast of latest technologies effecting Illinois Secretary of State infrastructure support.
• Travels as necessary for education and meetings.
• Performs other duties as required or assigned.

Education and Experience :

Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Knowledge, Skills and Abilities :

Application Process :

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.