About Kindbody
Kindbody is a leading fertility clinic network and family-building benefits provider, delivering comprehensive reproductive care across the U.S. Our mission is to make fertility and family-building more accessible and affordable while ensuring superior health outcomes through clinical excellence and a seamless patient experience.
About the Role
As an experienced Clinical Manager will be responsible for providing support to the Newport Clinic. You will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration.
Responsibilities
- Oversee a team of nurses, medical assistants, and sonographers, the clinical team across several locations, to ensure they are meeting their day-to-day responsibilities
Mentor with leads in clinical areas to help oversee clinical teams when applicable
Provide regular feedback to nurses, medical assistants, and sonographers on performanceHelp execute an onboarding program for the clinical team. Onboarding role involves, but is not limited to, executing training materials, training in all nursing SOPs, training on the process for documentation, and shadowing / coachingWork with customer leadership to ensure answering all clinical customer questions utilizing the clinical team.Work with the finance team to ensure the clinical team overhead is in line with the budget and continue to push for budget improvementEnsure MAs are clearly trained and communicated to in regards to patient coordination rolesEnsure Sonographers are clearly trained and communicated to in regards to patient coordination rolesManage patient conversion lists are executed for all locations, by holding regular meetings with appropriate clinical staff to ensure coordination is being handledUpdate and maintain the Anticipated List for the market to communicate anticipated cycle volume
Oversee clinical staff (RN, MA, Sonographers) schedules in conjunction with Sr. Director of Clinical Operations and clinical leads (when applicable) to ensure there is appropriate in-office support, cross-team collaboration, patient recovery support, and 24 / 7 customer support by team membersManage the schedule of per-diem nurses, if per-diem nurses are utilized in the market
Manage time cards for clinical employees (nurses, MAs, phlebotomists, sonographers)Oversee procedural scheduling for all OR cases and ensure the appropriate teams, including the external anesthesia team, are aware of and available for cases. Oversee procedural scheduling for embryo transfers and IUIs.Ensure patient satisfaction by communicating with patients who have issues or complaints and escalating complaints as needed.Nursing Responsibilities
Educate patients on infertility evaluations, medications, treatment protocols, and proceduresWork with nurses to oversee patients' cycling process - injection training, consent reviews, medication questions, and answer general process questions throughout the cycleConduct nursing visits
Ensure each patient is seen by a nurse during Cycle VisitsPerform pre- and post-operative care of patientsCoordinates patient treatment plans, such as Egg Freezing, IUI, In Vitro Fertilization, and Frozen Embryo TransfersFollow RN Coordination Workflow for appropriate and complete coordination of cycles
Ensure the competition of Fast-Track coordinationProvides patient / couple counseling, procedure teaching, and communicates physician orders and instructionsEnsure all patient information is documented appropriately in our EMR according to our proceduresOversee daily meeting with physician(s) to review cycling patients' lab results and ultrasound images, and ensure accurate and timely updating of patient instructionsRoutine phlebotomy as neededEstablishes a compassionate environment by providing emotional and psychological support to patients and patients' familiesWorks independently to ensure the program goals are achievedSupport and promote excellence in customer serviceProvide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day-to-dayWho You Are
5+ years of experience as a nurse in a fertility practice or Ob / GYNCurrent Registered Nurse license in CaliforniaBLS and ACLS CertificationExperienced in EMR and G-SuiteUltrasound experience preferredStrong phlebotomy skillsAble to start intravenous access (IVs)Experience in and a passion for women's health, fertility is a plusStrong communication skills & a team playerDetail orientedExemplifies strong customer service skills and professionalism