Contact Center ManagerVirtualVocations • Whittier, California, United States
Contact Center Manager
VirtualVocations • Whittier, California, United States
30+ days ago
Job type
- Full-time
Job description
A company is looking for a Contact Center Manager to oversee and optimize daily operations of the Canadian contact center.
Key Responsibilities
Lead and develop the Canadian Contact Center team to achieve performance goals and service excellence
Oversee day-to-day operations to ensure adherence to SLAs, KPIs, and client satisfaction standards
Monitor and analyze performance metrics to implement process improvements and enhance client experiences
Required Qualifications
Minimum 5-7 years in contact center or customer service operations, with 2-3 years in a leadership or management role
Bachelor's degree in Business Administration, Communications, Operations Management, or a related field
Bilingualism in English and French is preferred
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Contact Center Manager • Whittier, California, United States
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