Call Center Agent

Description

Position : Call Center Agent

Location : Tampa, FL

Job Summary : We are seeking a highly motivated and dynamic Call Center Agent to join our team. As a Call Center Agent, you will play a crucial role in maintaining excellent customer relations by providing outstanding service to our clients. You will be responsible for handling incoming inquiries, resolving customer issues, and ensuring that each interaction is professional and efficient. In addition to addressing customer concerns, you will be tasked with gathering valuable feedback to help improve our products and services.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries effectively.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues in a timely manner.
• Document interactions and maintain records of customer communications.
• Follow up on customer interactions to ensure satisfaction and resolution.
• Collaborate with team members to improve service delivery and customer experience.

Skills, Knowledge and Expertise

Benefits

Competitive Salary

Paid Time Off (PTO)

Professional Development

Employee Discounts

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.