Program Manager - Clinical Services

Overview

Position title : Program Manager - Clinical Services

Location : Owensboro, KY

Status : Full Time Exempt

Program : VOA Recovery

Reports to : VP VOA Recovery

Organization : Volunteers of America Mid-States (VOA) is a nonprofit serving four states with a mission to support housing, recovery, and care across diverse populations.

Responsibilities

• Supervises clinical therapists, PRN therapists, RST Manager and Targeted Case Manager.
• Monitors clinical services provided to clients in addiction recovery and co-occurring programs.
• With the RST Manager, discharges or transfers from programs when needed and completes agency discharges.
• Manages client documentation and assessments, ensuring clinicians complete thorough and on-time documentation.
• Manages the program Good Time Reporting completion.
• Triages questions from referral sources about programming as needed.
• Manages clinician caseload, group sessions, and on-call schedules.
• Coordinates and evaluates all treatment services (drug testing, clinical referrals, individual / group counseling, family sessions, education series, and aftercare referrals).
• Collaborates with the Associate Director and RST Manager to facilitate all staff meetings.
• Assists Director with PQI reporting monthly and quarterly as needed.
• Supports maintenance of Addiction Recovery and Co-occurring Services Policy and Procedures Manual and program manuals; ensures staff compliance.
• Manages all Child and Family program reporting.
• Coordinates with Utilization Management to ensure timely and accurate billing for services.
• Coordinates and collaborates with external community partnerships.
• Provides crisis intervention and emergency consultation as needed.
• Provides supervision and performance reviews to clinical management staff.
• Provides clinical supervision to agency therapists / counselors as AODE Clinical Supervisor role through regulations.
• Serves as a consultation resource for staff and communicates clinical expertise clearly.
• Maintains Behavioral Health Services Organization KARS standards along with AODE, CARF, ASAM, and Medicaid standards; coordinates with leadership to address deficiencies.
• Attends required meetings, contributes to problem resolution, and enhances clinical staff competencies.
• Manages documentation of all clinical, billable, and non-billable services in the Electronic Health Records system.
• Performs other duties as assigned to meet the agency's mission.
• Performs PQI duties as assigned by supervision and PQI committee.

Qualifications

Benefits

Equal Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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