Business Operations Manager

Business Operations Leader

Location : Onsite Tigard, OR

Schedule : Monday – Friday

$100,000-$115,000 / year DOE

Long term contract

We are seeking an experienced leader to oversee day-to-day business operations and the ability to partner closely with ownership on operational strategy, manage key vendor relationships, and implement systems that improve efficiency, profitability, and scalability.

This is a hands-on leadership role in a family-owned, fast-growing company. The ideal candidate is adaptable, levelheaded, and comfortable working in a dynamic environment while collaborating with executive leadership.

Key Responsibilities

• Manage vendor relationships (IT, phone systems, insurance, payroll, equipment, product suppliers, etc.).
• Define metrics, reporting, and guidelines to track operational performance and growth needs.
• Review and improve business processes, implementing policies and systems for efficiency and cost control.
• Partner with leadership to guide hiring strategy, including writing job descriptions, supporting interviews, and setting workforce planning metrics.
• Oversee evaluation of new products and vendors, determine rollout strategies, and ensure effective adoption across teams.
• Support technicians, collections, and installation processes through collaboration with service managers.
• Provide operational insights to ownership, ensuring sound decision-making around staffing, facilities, and expansion.
• Lead process improvement initiatives and foster collaboration across operations, finance, technology, and customer service.
• Apply financial knowledge to track profitability, analyze cost structures, and guide decisions on staffing, service models, and vendor partnerships.

Qualifications