Talent.com
Promise Healthcare
Call Center & Patient Access Representative (CCR/PAR)Promise Healthcare • Champaign, IL, USA
Call Center & Patient Access Representative (CCR/PAR)

Call Center & Patient Access Representative (CCR/PAR)

Promise Healthcare • Champaign, IL, USA
30+ days ago
Salary
$31,200.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Call Center & Patient Access Representative (CCR/PAR) and help us make a lasting impact on the future of healthcare.

The Call Center and Patient Access Representative (CCR/PAR) is mainly responsible for scheduling, answering incoming telephone calls, taking messages, making patient reminder calls, patient registration, and performing other duties normally associated with this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Serves as patient experience champion and patient advocate.
  • Promptly answers calls and/or greets, assists, and directs patients and visitors in a pleasant and professional manner.
  • Responsible for patient check-in, registration, and check-out when covering the front desk.
  • When answering calls and covering the front desk instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.
  • Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
  • When covering the front desk, patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
  • Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
  • Assist patients with changing their primary care provider if applicable.
  • Is proficient working with the sliding scale program and enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
  • Collect and processes payment due for visit (co-pays and outstanding balances) and complete the daily cash reconciliation process.
  • Schedules patient appointments in accordance with criteria established by Promise Healthcare.
  • Performs appointment reminder calls.
  • Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member when required.
  • Communicates and coordinates with providers and/or clinical staff to ensure timely patient care.
  • Records and relays messages to the appropriate staff member.
  • Performs other duties as assigned.
  • Responds to phone calls, messages, faxes, team chats, and emails.

EDUCATION / EXPERIENCE / LANGUAGE REQUIREMENTS:

  • High School Diploma required; college preferred.
  • One to two years' experience working in healthcare setting strongly preferred.
  • Bilingual (Spanish) language strongly preferred.

AMAZING BENEFITS:

  • Medical
  • Dental
  • Vision
  • 401k with employer match
  • FSA
  • Vacation
  • Sick Leave
Proposed salary range: $31,200 to $38,000

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



Completed background check and drug screen required prior to start date.

Create a job alert for this search

Call Center & Patient Access Representative (CCR/PAR) • Champaign, IL, USA

Similar jobs

Patient Service Representative-Call Center-Remote

VITALSKIN PHYSICIAN MANAGEMENT LLCUrbana, IL, United States
Remote
Full-time

Job DescriptionJob DescriptionJOB TITLE Patient Service Representative-Call CenterM-F 8:00-5:00JOB SUMMARY Manage and coordinate patient relationship by providing courteous, and professional servic... Show more

 • Promoted

Become a Surrogate – Give the Miracle of Life & Earn Up to $115,000 from Home!

Giving Tree SurrogacyArthur, IL, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more

 • Promoted

Travel Nurse - RN - CCU - Coronary Care Unit - $2117 / Week - Hiring Now

LRS Healthcare - NursingUrbana, IL, US
Full-time

LRS Healthcare - Nursing is seeking an experienced Coronary Care Unit Registered Nurse for an exciting Travel Nursing job in Urbana, IL.Shift: Inquire Start Date: ASAP Duration: 13 weeks Pay: $2117... Show more

 • Promoted

Licensed Clinical Testing Psychologist - Mahomet, IL

LifeStance HealthMahomet, IL, US
Full-time

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.Our mission is to help people lead healthier, more fulfilling lives... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

Apex Focus Group LLCUrbana, Illinois, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Earn Side Money at Home Testing Products

Product Review JobsARCOLA, IL, United States
Full-time

Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more

 • Promoted

Travel Physical Therapist (PT) - $2,070 per week in Tuscola, IL

AlliedTravelCareersTuscola, IL, US
$2,070.00 weekly
Full-time

Client in IL seeking Physical Therapist: LTC/SNF.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract/travel role.Contract/travel assignmen... Show more

 • Promoted

Restaurant Delivery - Sign Up in Minutes

DoorDashTuscola, IL, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Selective Surrogacy Opportunity — Premium Support & Compensation

Roots SurrogacyArthur, IL, US
Full-time

Roots Surrogacy is seeking exceptional women for a highly supported, premium surrogacy experience.We work with intended parents who are deeply invested in creating a respectful, connected, and well... Show more

 • Promoted

Medical Oncology | $800K Never-Ending Base Salary | Near Champaign, IL

Jackson Physician SearchGibson City, US
Full-time

This award-winning hospital is ranked Top 10% in the U.BC/BE Medical Oncologist to join its established and growing practice, located right outside Champaign, IL, and offering incredible work-life ... Show more

 • Promoted

Earn up to $25 per survey Online Survey Taker

Earn HausMahomet, Illinois, United States
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more

 • Promoted

Caregiver

All Ways Caring HomeCareAtwood, IL, US
Full-time

All Ways Caring HomeCare - Caregiver.Thank you for reviewing our In-Home Caregiver position at All Ways Caring HomeCare.As a caregiver, you will play a crucial role in helping us provide compassion... Show more

 • Promoted

LPN Homecare- Mahomet

Maxim Healthcare ServicesMAHOMET, Illinois, United States
$30.00 hourly
Full-time

Maxim Healthcare in Mahomet is hiring for a Licensed Practical Nurse (LPN) to work with Pediatric and/or Adult patients in their own homes.Competitive Pay & Weekly Paychecks.Health, Dental, Vision,... Show more

 • Promoted

Provisionally Licensed Therapist

LifeStance HealthHumboldt, IL, US
Full-time

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.Our mission is to help people lead healthier, more fulfilling lives... Show more

 • Promoted

Travel Physical Therapist (PT) - $2,266 per week in Tuscola, IL

AlliedTravelCareersTuscola, IL, US
$2,266.00 weekly
Full-time

AlliedTravelCareers is working with Coast Medical Service to find a qualified Physical Therapist (PT) in Tuscola, Illinois, 61953!.Coast Medical Service is a nationwide travel nursing & allied ... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersMahomet, Illinois
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausMahomet, IL, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersMahomet, Illinois
$50,000.00 yearly
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Insurance Representative

HealthMarketsChampaign, IL, US
Full-time

If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen... Show more

 • Promoted

General Labor

ManpowerGibson City, IL, United States
Full-time

Packing Associate – 1st and 2nd Shift.Weekly Pay + Competitive Rates + Referral Bonus.Monday– Friday 5:00am- 3:30pm or 4:00pm- 2:30am.Overtime may be required based on production needs.Join a Fast‑... Show more