Customer Success Manager

Customer Success Manager

Position Overview :

maxRTE delivers software solutions that helps our clients solve one of the most important challenges in healthcare insurance eligibility. We are growing fast, and are looking for a passionate and driven Customer Success Manager to lead and expand our relationships with our most critical clients. Reporting to our COO, a great candidate has superior client services skills, possesses a proactive approach to building customer accounts, is comfortable with SaaS and data, and thrives in fast-paced environments that requires rolling up their sleeves.

What You'll Do :

• Own a sizable book of business with some of maxRTE's largest clients you will be goaled on retaining and growing these relationships
• Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders
• Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes
• Monitor customer usage data to extract insights about client health and troubleshoot issues
• Set up, maintain, and update configurations in our software platform to meet the needs of each client
• Become a product expert in all facets of maxRTE
• Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap
• Lead new client onboardings and integrations