Job Description
Job Description
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
We are seeking a Partner Operations Director to shape and manage the operational backbone of our partner program. We are building a world-class partner program, and you will be a foundational member of our growing team. The role will require a builder and executor mentality who is willing to roll up their sleeves and manage both tactical and strategic priorities. Reporting to the VP of Alliances & Growth, you will play a pivotal role in partner program strategy, ensuring a seamless partner experience and driving data-informed decisions with analytics and reporting. This is a highly visible Individual Contributor role focused on building and owning programs, processes, and systems while navigating a fast-paced environment and driving successful cross-functional outcomes.
Job Location
The candidate selected for this opportunity must reside near one of the following locations :
Hybrid (in-office 3 days per week)
Remote
Raleigh, NCNashville, TNToronto, CanadaResponsibilities
Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align with the broader company objectives.Manage a newly implemented partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools.Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed.Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program. This includes supporting partners directly with onboarding, PRM system issues (Mindmatrix / SFDC), and general enablement resource access.Manage the partner NPS process to gauge satisfaction and identify areas for enhancement.Collaborate cross-functionally to address partner needs and resolve issues.Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events.Create and manage partner communication channels, including newsletters, updates, and announcements.Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives.Team with Legal to manage partner contracts, including renewals and compliance monitoring.Implement and maintain a streamlined deal registration process to support partner sales success.Ensure accurate tracking and reporting on partner-led deals and projects.Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders.Define and track KPIs to measure partner success, performance, and satisfaction.Work with the VP, Alliances & Growth to create and track departmental OKRs.Work closely with Sales, Product, Customer Success, Service, Legal, and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies. You will be expected to independently drive consensus and negotiate resources / support across internal teams where the partner motion may be new or deprioritized.Requirements
7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment.3+ years of building, implementing, and scaling successful partnership programs that drive revenue growth and result in an exceptional partner experience through direct interaction (including onboarding, operational issue resolution, and enablement support).Expertise in Partner Relationship Management (PRM) systems; direct experience managing a PRM platform (e.g., Impartner, Salesforce Partner Portal, PartnerStack, Euler, Mindmatrix).Strong ability to think strategically while maintaining a high capacity for hands-on tactical execution.Exceptional organizational and senior program management skills with a keen attention to detail necessary for building and maintaining systems (PRM, SFDC).Excellent interpersonal and communication skills for effective collaboration with both internal teams andProven ability to work autonomously as a highly proactive, self-motivated problem-solver and decision-maker in complex, ambiguous, and evolving environments.Extensive experience working cross-functionally with other teams (e.g., Revenue Operations, CX Operations, EPD Operations) to align processes and integrate the partner program.Familiarity with CRM systems (Salesforce) and data analysis tools.Minimal travelSales Performance Management (SPM) experience is a plus.Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependentsFlexible vacation days and quarterly mental health days so you can rechargeEnjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)Annual stipends for professional development and caretaking(US-ONLY) 401k plan to participate in and save towards the futureNewest Apple products to help you do your best workEmployee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talentNotice for Prospective Candidates
Only emails from @captivateiq.com should be trusted.We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following :
Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.Ask candidates to make a payment in order to be considered for a position.Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.The OTE range represents the minimum and maximum for this position across North America. For candidates in Canada, the range is $210,000–$235,000 CAD. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package.
CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
