Talent.com
Growth Strategist (Customer Success)
Growth Strategist (Customer Success)Clay Labs • New York, NY, United States
Growth Strategist (Customer Success)

Growth Strategist (Customer Success)

Clay Labs • New York, NY, United States
30+ days ago
Job type
  • Full-time
Job description

About Clay

Clay is a creative tool for growth. Our mission is to help businesses grow - without huge investments in tooling or manual labor. We're already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality.

We believe that modern GTM teams win by finding GTM alpha - a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover hidden signals, build custom plays, and launch faster than their competitors. We're looking for sharp, low-ego people to help teams find their GTM alpha.

Why is Clay the best place to work?

  • Customers love the product (100K+ users and growing)
  • We're growing a lot (6x YoY last year, and 10x YoY the two years before that)
  • Incredible culture (our customers keep applying to work here)
  • Well-resourced - We raised a $100M Series C in 2025 at a $3.1B valuation and are backed by world-class investors like Capital G (Google), Sequoia and Meritech

Read more about why people love working at Clay here and explore our wall of love to learn more about the product.

Growth Strategy @ Clay

We are lucky to work with some of the smartest and most innovative go-to-market operators across the fastest growing SaaS companies in the game. We are looking for our founding Growth Strategists to work with these customers closely and help make all their wildest dreams come true in Clay. This role is not your classic CSM role - you will learn about our customers' business goals and onboard them to Clay in a way that helps them achieve their goals. You will also use product and Clay-enriched data to proactively target customers that need help or are showing readiness for expansion.

What You'll Do

  • Onboarding and Implementation : You will own one of the most important metrics - how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments
  • Proactive Adoption Plays : You will use data (via Clay!) to proactively reach out to high priority customers on our self-serve plans, offering workshops and help them get more value.
  • Drive Expansion : As a result of your great work onboarding and helping customers adopt Clay, you will expand their plans and help them get even more value out of the product over time.
  • Build New Programs : This is a brand new role at Clay, and you will have the opportunity to partner with our Head of CX to build new programs for our customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day, but also enjoys building new processes and teams from 0.5 to 100.
  • Impact Our Product Roadmap : As the steward of our customer relationships and a big Clay user yourself, everyone else at the company will want a piece of you! In particular, you will partner closely with our engineering, design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features.
  • What You'll Bring

  • Passion for Clay : This is the #1 most important thing for this role. Loving Clay is easy, but you need to genuinely be Clay's #1 fangirl or boy to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do .
  • Domain Expertise : You can walk the walk and talk the talk of all things B2B SaaS and go-to-market operations. Major bonus points for prior experience in revops, markops or other go-to-market operator roles in-house or at an agency.
  • Customer-Facing Experience : You have worked directly with customers in prior roles in some capacity (doesn't have to have been through a CSM role).
  • Customer Value Obsessed and Revenue Minded : You aren't afraid to talk about money and expand a customer contract, but you do this in a way that always has a customer's absolute best interest in mind.
  • Create a job alert for this search

    Growth Strategist • New York, NY, United States

    Related jobs
    Sr Director, Sales Enablement

    Sr Director, Sales Enablement

    Gartner • Stamford, CT, United States
    Full-time
    Director of Sales Enablement will operationalize Gartner's sales enablement strategy by creating and delivering programs that help sales reps engage senior executives with confidence and clarity.Re...Show more
    Last updated: 30+ days ago • Promoted
    Transition Specialist

    Transition Specialist

    The FedCap Group • Jamaica, NY, United States
    Full-time
    The Transition Specialist is responsible for comprehensive, culturally competent services to individuals detained in the city jails and upon reentry to IMPACT. Conduct thorough assessments and, thro...Show more
    Last updated: 1 day ago • Promoted
    VP, Growth Analytics

    VP, Growth Analytics

    IPG Mediabrands • New York, NY, United States
    Full-time
    IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE : IPG).Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients inc...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    Pacvue • New York, NY, US
    Full-time
    Senior Customer Success Manager.Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence.We help some of the world's largest brands grow their business on Amazon, Wal...Show more
    Last updated: 30+ days ago • Promoted
    Growth Strategist

    Growth Strategist

    NYC Staffing • New York, NY, US
    Full-time
    NoGood Growth Strategist Opportunity.NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands. We are a team of growth leads, creativ...Show more
    Last updated: 1 day ago • Promoted
    Growth Strategist

    Growth Strategist

    NoGood • New York, NY, US
    Full-time
    Quick Apply
    NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands. We are a team of growth leads, creatives, engineers and data scientists who...Show more
    Last updated: 30+ days ago
    Director, People Analytics and Transformation - Hybrid

    Director, People Analytics and Transformation - Hybrid

    XPO • Greenwich, CT, US
    Full-time
    What you’ll need to succeed as a Director, People Analytics and Transformation at XPO.Bachelor’s degree in data science, HR, Business, or related field. HR analytics or workforce planning.Expert-lev...Show more
    Last updated: 4 days ago • Promoted
    Senior Analyst, Customer Growth Innovation & Strategic Projects

    Senior Analyst, Customer Growth Innovation & Strategic Projects

    NYC Staffing • New York, NY, US
    Full-time
    Senior Analyst Of Innovation & Strategic Projects.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment...Show more
    Last updated: 1 day ago • Promoted
    Customer Growth Strategist - Financial Services

    Customer Growth Strategist - Financial Services

    Accenture • New York, NY, United States
    Full-time
    Accenture Song accelerates growth and value for our clients through sustained customer relevance.Our capabilities span ideation to execution : growth, product and experience design; technology and e...Show more
    Last updated: 30+ days ago • Promoted
    Customer Engagement Suite Leader, Google Cloud

    Customer Engagement Suite Leader, Google Cloud

    NYC Staffing • New York, NY, US
    Full-time
    Customer Engagement Suite Leader.Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive.We help cu...Show more
    Last updated: 6 hours ago • Promoted • New!
    AVP, Consumer Marketing & Growth

    AVP, Consumer Marketing & Growth

    Synchrony • Stamford, CT, United States
    Full-time
    As the AVP, Consumer Marketing & Growth, you will be instrumental in driving consumer acquisition, activation, and incremental spend for SYF's portfolio of furniture, appliance, and electronics ret...Show more
    Last updated: 3 days ago • Promoted
    Citizens Branch Manager

    Citizens Branch Manager

    Citizens • LONG BRANCH, New Jersey, United States
    Full-time
    At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty ...Show more
    Last updated: 18 hours ago • Promoted • New!
    Business Development Sales

    Business Development Sales

    Massa Multimedia Architecture, PC. • Neptune, NJ, United States
    Full-time
    We’re not just looking for a networker—we’re looking for a closer.Massa Multimedia Architecture (MMA) is seeking a high-performing Business Development Leader who can drive revenue and win work.Thi...Show more
    Last updated: 12 days ago • Promoted
    Strategic Change Manager - Associate

    Strategic Change Manager - Associate

    Morgan Stanley • Purchase, NY, US
    Full-time
    Strategic Change Manager - Associate.Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management...Show more
    Last updated: 25 days ago • Promoted
    Business Analytics Senior Advisor

    Business Analytics Senior Advisor

    Pyramid Consulting, Inc • Morris Plains, NJ, US
    Temporary
    Business Analytics Senior Advisor.Please review the job description below and contact me ASAP if you are interested.Employee benefits include, but are not limited to, health insurance (medical, den...Show more
    Last updated: 3 days ago • Promoted
    Senior Product Manager, AI Content Discovery

    Senior Product Manager, AI Content Discovery

    Amazon.com • New Brunswick, NJ, United States
    Full-time
    At Audible, we believe stories have the power to transform lives.It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global liste...Show more
    Last updated: 2 hours ago • Promoted • New!
    Customer Experience Manager

    Customer Experience Manager

    Merola Tile Distributors of America • Manalapan, NJ, United States
    Full-time
    Customer Service & Experience Manager.This leader will inspire excellence through initiative, integrity, and accountability — building a high-performing team that delivers exceptional results.The i...Show more
    Last updated: 19 days ago • Promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    Adobe • New York, NY, US
    Full-time
    Senior Customer Success Manager.Changing the world through digital experiences is what Adobe's all about.We give everyonefrom emerging artists to global brandseverything they need to design and del...Show more
    Last updated: 30+ days ago • Promoted